There are many different types of conflict and many ways to resolve them. Communication is the most important component in managing conflicts and working on a resolution.
Managing Conflicts
There are many different types of conflict and many ways to resolve them. Communication is the most important component in managing conflicts and working on a resolution. Visit the University of Arizona Global Campus Library and find a peer-reviewed academic article on managing conflict and conflict resolution using communication. Select one article to share with the class.
Provide the author, year, article title, and a brief summary of the article and its findings. Discuss why conflict occurs and the communication processes used to manage or resolve conflict. Be sure to include a properly formatted APA reference at the end.
Here are some of the examples of articles you might find:
Callejas, L. M., & Shephard, H. (2020, December). Conflict as a social status mobility mechanism in schools: A network approach. Social Psychology Quarterly, 83, 4, 319-341.
Goode, J. R., Knight, K., Denker, K. J., & Cronin-Fisher, V. (2021). Political difference in marriage: Wife’s gender linked fate and relational conflict. Communication Studies, 1-18.
Matthes, J., Thomas, M. F., Stevic, A., & Schmuck, D. (2021). Fighting over smartphones? Parents’ excessive smartphone use, lack of control over children’s use, and conflict. Computers in Human Behavior, 116, 106618.
Post, S. (2019). Polarizing communication as media effects on antagonists. Understanding communication in conflicts in digital media societies. International Communication Association, 29, 231-235.
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
DQ2 Positive and Negative Views of Conflict
Conflict can be productive. Although when most people are surveyed, they have a negative view of conflict.
Explain how conflict can have productive results. What are some skills needed to effectively manage conflict? Discuss why many people have a negative view of conflict. Identify ways that a person can begin to view conflict in a positive manner.
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
COM325 Communication & Conflict
Week 2 Discussion
DQ1 Personality Type and Conflicts
We each have unique personalities and this affects how we handle conflict. In this assignment, you will be learning more about your personality type by taking a free personality test. Complete the Enneagram Test with Instinctual Variant results (Links to an external site.). There are 52 questions, and it will take about 15 minutes to complete.
Share your results with the class. Discuss how do you think your personality type affects your ability to resolve conflicts? Explain how your personality type plays a role in the communication process and the negotiation process for resolving conflict.
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
DQ2 Applying the S-TLC System
The S-TLC system for responding to conflict teaches us to stop, think, listen, and communicate. For this discussion, read the scenario below. Put yourself in the role of Maria and apply the S-TLC system to help her respond to the conflict appropriately. Be sure to thoroughly analyze the conflict and identify what Maria’s goals should be. Include the use of I-statements to help Maria communicate with her boss.
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
Case Study Scenario Maria is an account assistant for mid-sized company with three offices in the region. She has worked in this position for almost six years. During this time she has worked for several account managers that have left the organization or has moved to different departments. Maria has developed a very good working relationship with many of the external customers and has developed into the “go-to” person at the office for customer information. Due to the slow economy, sales have been down and the senior executives have decided to consolidate the three local offices. Senior management consulted with Maria’s manager, but not with Maria, when gathering information to make the changes. One of the results that came from this reorganization included several changes to Maria’s job description and how customer accounts were going to be handled. Maria was not happy with these changes and felt that the changes could also have a negative impact on the customer relationships that have been formed. She wants to share her frustrations about these new changes.
COM325 Communication & Conflict
Week 3 Discussion
DQ1 Conflict Climate
The conflict climate is the psychological atmosphere the individuals perceive. This climate can be harmful or nurturing. Share an example of a situation in which abuse of power, competition, distrust, or defensive behavior created a harmful climate in a conflict situation. Identify the behaviors that created this environment. What behaviors would change this into a nurturing climate?
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
DQ2 Stress and Anger
Explain how stress and anger affect the communication in conflict resolution situations? Are stress and anger necessary in conflict resolution, or are they solely impediments to solving problems? What affect have stress and anger played in your professional conflict resolutions experiences?
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
COM325 Communication & Conflict
Week 4 Discussion
DQ1 Autonomous and Positive Face
Supporting an autonomous and positive face can be challenging. There are times when an autonomous and positive face can create conflict.
Provide an example of a time that this has happened to you or someone you know in your professional and personal experience. What did you do to resolve the issues of autonomous and positive face? Are the strategies you used for each different?
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
DQ2 Forgiveness and Reconciliation
Forgiveness can be an integral part in conflict resolution and even a strong factor in psychological and physical health. Some philosophers state that forgiveness is a gift to the person doing the forgiving, not necessarily for the forgiven.
In a minimum of 250 words, discuss whether you agree or disagree with this statement? Should forgiveness and reconciliation be the ultimate goal for all conflict resolution? Support your answer with appropriate resources.;
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
COM325 Communication & Conflict
Week 5 Discussion
DQ1 Group Conflict
Your boss has asked you to lead a group of eight of your coworkers for a new project that will change several elements of your department. This is your first time in a leadership role and you anticipate that there will be a certain amount of conflict within this new group.
In 250 – 300 words, identify potential conflicts that can occur in groups. What strategies could you implement to manage the group conflict?
Your response must answer all parts of this discussion and be posted by Thursday, Day 3. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
DQ2 Workplace Conflict
In Chapter 12 of the textbook, we learned about three types of workplace conflicts: organizational diversity and conflict, work-life conflict, and workplace bullying. Select one of these workplace conflicts and explain it in your own words. Provide an example of the conflict you chose and offer solutions to resolve this type of conflict.
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
COM325 Communication & Conflict
Week 1 Assignment
Applying the Stages of Constructive Conflict Management
In Chapter 1 of the text, Managing Conflict Through Communication, the five stages in a constructive conflict process are explained. Write a paper in which you identify a conflict that you or someone you know has had and has already been resolved. Identify and describe the five stages of a constructive conflict process. Then, apply each of the five stages of a constructive conflict process to your example. Your paper should clearly identify each stage and provide details or examples for each stage. You can review Examples 1 and 2, located in Section 1.3 of the text, for ideas on how to organize this assignment.
The paper must be one to two pages in length (excluding title and reference pages) and formatted according to APA style. You must use at least two scholarly resources (at least one of which can be found in the University of Arizona Global Campus Library) other than the textbook to support your claims and sub claims. Cite your resources in text and on the reference page. For information regarding APA samples and tutorials, visit the Writing Center (Links to an external site.).
Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.
COM325 Communication & Conflict
Week 2 Assignment
What Would You Do? Ethics and Today’s Administrative Professional
Read the Ethics and the Administrative Professional. What Would You Do? (Links to an external site.) Write a paper with your responses to the five cases presented at the end of the article. Clearly identify each case and provide an explanation of how you would respond or react in each case using communication techniques used to manage conflict. Your responses should be thorough and complete with details explaining your response and using knowledge from this class and two outside resources. You may also indicate if additional information is needed and if so, what would you like to know.
The paper must be two to three pages in length (excluding title and reference pages) and formatted according to APA style. You must use at least two scholarly resources (at least one of which can be found in the University of Arizona Global Campus Library) other than the textbook to support your claims and sub claims. Cite your resources in text and on the reference page. For information regarding APA samples and tutorials, visit the APA checklist (Links to an external site.) in the Writing Center (Links to an external site.).
Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.
COM325 Communication & Conflict
Week 3 Assignment
Final Paper Outline
Read the assignment instructions for the Final Paper. Next, develop a formal outline for your Final Paper writing in full sentences (12 point font, Times New Roman font, double spaced). The outline must contain an introduction section with thesis statement, a body section that identifies the five conflict topics that you will use in your Final Paper and includes supporting material for each topic, and a conclusion section which reinforces the thesis statement established in the introduction. Be sure to include a bibliography with at least two of the sources that you will use for your Final Paper. Please make sure that the sources that you use are listed in the APA format.
Cite your sources in the outline and on the reference page. For information regarding APA samples and tutorials, visit the Writing Center (Links to an external site.).
Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.
COM325 Communication & Conflict
Week 4 Assignment
Mediation and Arbitration
Write a paper that compares mediation and arbitration by explaining the function, role, and effectiveness of each in resolving conflicts. Further compare the two conflict resolution methods by discussing the types of disputes that can be utilized by mediation and arbitration, and include examples. Finally, explain the drawbacks to using each conflict resolution method.
As part of this assignment, you must also visit the American Arbitration Association (Links to an external site.) website and explain what this organization does. Examine how the AAA could be used either in your current career, or in a career that you seek to pursue.
The paper must be three to five pages in length (excluding the title and reference pages) and formatted according to APA style. You must use at least two scholarly resources (at least one of which can be found in the University of Arizona Global Campus Library) other than the textbook to support your claims and sub claims. Cite your resources in text and on the reference page. For information regarding APA samples and tutorials, visit the Writing Center (Links to an external site.).
Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.
COM325 Communication & Conflict
Week 5 Assignment
Final Paper
Focus of the Final Paper
This course focuses on identifying types of conflicts and resolving conflicts through effective communication techniques. Your Final Paper will be an eight-to ten-page paper (excluding the APA title and reference pages) that will showcase what you learned about conflict and conflict resolution.
Identify a recent interpersonal, group, or organizational conflict that you were involved in and was later resolved. Select five of the topics listed below and discuss how they apply to your chosen conflict. You must use a minimum of five resources to help support your discussion of these topics. Be sure to focus on communication techniques that were used during the conflict management process. Argue whether the resolution to this conflict was a “best practices” approach to resolving this conflict.
Your paper must include an introduction paragraph that provides a high-level overview of your paper. In addition, your paper must include a strong conclusion paragraph that brings together the topics discussed. Remember not to introduce any new topics in your conclusion.
Conflict Topics for the Final Paper (select five)
Why does conflict occur?
Conflict management
The positive and negative effects of conflict
Role of personality types in conflict management
Communication techniques
Ethics and workplace conflicts
Climate in a conflict situation
Stress and anger
Facework
Forgiveness
Mediation and arbitration
Writing the Final Paper
The Final Paper:
Must be eight to ten double-spaced pages in length and formatted according to APA style as outlined in the APA checklist (Links to an external site.) in the Writing Center.
Must include a title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must begin with an introductory paragraph that has a succinct thesis statement.
Must address the topic of the paper with critical thought.
Must end with a conclusion that reaffirms your thesis.
Must use at least five scholarly resources, including a minimum of two from the University of Arizona Global Campus Library.
Must document all sources in APA style, as outlined in the Common APA Citations (Links to an external site.) page in the Writing Center.
Must include a separate reference page, formatted according to APA style as outlined in the Writing Center.
Please note that if you are a Communications Studies major, this assignment will be an element in your graduation portfolio. If you have not set up your portfolio yet, you may do so by selecting FolioLinks to an external site.. If you have set up your portfolio, you can access it the same way. You will be working with your portfolio extensively in the Communications capstone course, COM480. If you are a Communications Studies major, please add this paper to your portfolio. Other students are not required to do this. View the Setting Up and Using Folio (Links to an external site.) for guidance.
Collepals.com Plagiarism Free Papers
Are you looking for custom essay writing service or even dissertation writing services? Just request for our write my paper service, and we'll match you with the best essay writer in your subject! With an exceptional team of professional academic experts in a wide range of subjects, we can guarantee you an unrivaled quality of custom-written papers.
Get ZERO PLAGIARISM, HUMAN WRITTEN ESSAYS
Why Hire Collepals.com writers to do your paper?
Quality- We are experienced and have access to ample research materials.
We write plagiarism Free Content
Confidential- We never share or sell your personal information to third parties.
Support-Chat with us today! We are always waiting to answer all your questions.
