Managing Conflicts
Managing Conflicts
There are many different types of conflict and many ways to resolve them. Communication is the most important component in managing conflicts and working on a resolution. Visit the University of Arizona Global Campus Library and find a peer-reviewed academic article on managing conflict and conflict resolution using communication. Select one article to share with the class.
Provide the author, year, article title, and a brief summary of the article and its findings. Discuss why conflict occurs and the communication processes used to manage or resolve conflict. Be sure to include a properly formatted APA reference at the end.
Here are some of the examples of articles you might find:
Callejas, L. M., & Shephard, H. (2020, December). Conflict as a social status mobility mechanism in schools: A network approach. Social Psychology Quarterly, 83, 4, 319-341.
Goode, J. R., Knight, K., Denker, K. J., & Cronin-Fisher, V. (2021). Political difference in marriage: Wife’s gender linked fate and relational conflict. Communication Studies, 1-18.
Matthes, J., Thomas, M. F., Stevic, A., & Schmuck, D. (2021). Fighting over smartphones? Parents’ excessive smartphone use, lack of control over children’s use, and conflict. Computers in Human Behavior, 116, 106618.
Post, S. (2019). Polarizing communication as media effects on antagonists. Understanding communication in conflicts in digital media societies. International Communication Association, 29, 231-235.
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
DQ2 Positive and Negative Views of Conflict
Conflict can be productive. Although when most people are surveyed, they have a negative view of conflict.
Explain how conflict can have productive results. What are some skills needed to effectively manage conflict? Discuss why many people have a negative view of conflict. Identify ways that a person can begin to view conflict in a positive manner.
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
COM325 Communication & Conflict
Week 2 Discussion
DQ1 Personality Type and Conflicts
We each have unique personalities and this affects how we handle conflict. In this assignment, you will be learning more about your personality type by taking a free personality test. Complete the Enneagram Test with Instinctual Variant results (Links to an external site.). There are 52 questions, and it will take about 15 minutes to complete.
Share your results with the class. Discuss how do you think your personality type affects your ability to resolve conflicts? Explain how your personality type plays a role in the communication process and the negotiation process for resolving conflict.
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
DQ2 Applying the S-TLC System
The S-TLC system for responding to conflict teaches us to stop, think, listen, and communicate. For this discussion, read the scenario below. Put yourself in the role of Maria and apply the S-TLC system to help her respond to the conflict appropriately. Be sure to thoroughly analyze the conflict and identify what Maria’s goals should be. Include the use of I-statements to help Maria communicate with her boss.
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
Case Study Scenario Maria is an account assistant for mid-sized company with three offices in the region. She has worked in this position for almost six years. During this time she has worked for several account managers that have left the organization or has moved to different departments. Maria has developed a very good working relationship with many of the external customers and has developed into the “go-to” person at the office for customer information. Due to the slow economy, sales have been down and the senior executives have decided to consolidate the three local offices. Senior management consulted with Maria’s manager, but not with Maria, when gathering information to make the changes. One of the results that came from this reorganization included several changes to Maria’s job description and how customer accounts were going to be handled. Maria was not happy with these changes and felt that the changes could also have a negative impact on the customer relationships that have been formed. She wants to share her frustrations about these new changes.
COM325 Communication & Conflict
Week 3 Discussion
DQ1 Conflict Climate
The conflict climate is the psychological atmosphere the individuals perceive. This climate can be harmful or nurturing. Share an example of a situation in which abuse of power, competition, distrust, or defensive behavior created a harmful climate in a conflict situation. Identify the behaviors that created this environment. What behaviors would change this into a nurturing climate?
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
DQ2 Stress and Anger
Explain how stress and anger affect the communication in conflict resolution situations? Are stress and anger necessary in conflict resolution, or are they solely impediments to solving problems? What affect have stress and anger played in your professional conflict resolutions experiences?
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
COM325 Communication & Conflict
Week 4 Discussion
DQ1 Autonomous and Positive Face
Supporting an autonomous and positive face can be challenging. There are times when an autonomous and positive face can create conflict.
Provide an example of a time that this has happened to you or someone you know in your professional and personal experience. What did you do to resolve the issues of autonomous and positive face? Are the strategies you used for each different?
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
DQ2 Forgiveness and Reconciliation
Forgiveness can be an integral part in conflict resolution and even a strong factor in psychological and physical health. Some philosophers state that forgiveness is a gift to the person doing the forgiving, not necessarily for the forgiven.
In a minimum of 250 words, discuss whether you agree or disagree with this statement? Should forgiveness and reconciliation be the ultimate goal for all conflict resolution? Support your answer with appropriate resources.;
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
COM325 Communication & Conflict
Week 5 Discussion
DQ1 Group Conflict
Your boss has asked you to lead a group of eight of your coworkers for a new project that will change several elements of your department. This is your first time in a leadership role and you anticipate that there will be a certain amount of conflict within this new group.
In 250 – 300 words, identify potential conflicts that can occur in groups. What strategies could you implement to manage the group conflict?
Your response must answer all parts of this discussion and be posted by Thursday, Day 3. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
DQ2 Workplace Conflict
In Chapter 12 of the textbook, we learned about three types of workplace conflicts: organizational diversity and conflict, work-life conflict, and workplace bullying. Select one of these workplace conflicts and explain it in your own words. Provide an example of the conflict you chose and offer solutions to resolve this type of conflict.
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Respond to at least two of your classmates’ postings with a substantial response by Monday, Day 7.
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