A critical incident is an example of particularly good or bad employee performance.
MGT205 Human Resource Management
Module 5 Quiz
Question 1A critical incident is an example of particularly good or bad employee performance.
True
False
Question 2Elmer Inc., a software company, has a diverse workforce. Its employees work hard to meet their goals, and therefore, the management of the company has formed several extracurricular groups to help the employees relax. Everyone is free to join any or all of these groups, irrespective of their age, gender, or ethnicity. In the given scenario, which of the following statements is most likely true of Elmer Inc.?
It has an ethnocentric work environment.
It has achieved full integration of its informal networks.
It has a hierarchical approach to organizational control.
It has high levels of job embeddedness.
Question 3In the context of human resource management and social issues, which of the following jobs traditionally included manufacturing automobile license plates, repairing roads, or doing the laundry for other state institutions, but that situation has been changing?
The job of knowledge workers
The job of prison inmates
The job of expatriates
The job of white-collar workers
Question 4Who among the following is a knowledge worker?
An assembly-line worker who assembles products in a factory
A businessman who owns a group of educational institutions
An engineer who develops software applications for a phone company
A shareholder of a firm that is involved in knowledge processing operations
Question 5In the context of organizational learning, which of the following statements is true of individual learning?
It is a sufficient condition for organizational learning to occur.
It does not affect organizational learning in the long run.
It is not a cognitive process but mostly depends on social processes and sharing of information.
It is a necessary condition for organizational learning to occur.
Question 6Which of the following is a difference between the establishment and the maintenance stages of a traditional career?
The establishment stage consists of individuals aged between late teens and late twenties, whereas the maintenance stage consists of individuals aged between late sixties and early seventies.
In the establishment stage, individuals begin to create a relevant role for themselves in a firm, whereas in the maintenance stage, individuals reach a level in the firm that optimizes their talents.
In the establishment stage, individuals gradually lose interest in their work, whereas in the maintenance stage, individuals find that the coursework of their field is of interest to them.
The establishment stage is the first stage of a traditional career, whereas the maintenance stage is the last stage of a traditional career.
Question 7The process by which a company understands past mistakes and adapts to its environment is called _____.
organizational pluralism
organizational learning
organizational engineering
organizational synergy
Question 8In the context of an organization, which of the following is the collective, institutional record of past events?
Organizational pluralism
Organizational expertise
Organizational memory
Organizational synergy
Question 9Several firms have claimed to have dropped performance appraisals completely and focused entirely on performance management. Much of this reaction stems from the use of _____.
the forced-distribution method
the Likert scale
a goal-based system
a management-by-objectives system
Question 10Which of the following statements is true of the forced-distribution method of performance appraisals?
It requires managers to maintain a log or diary of effective and ineffective employee behaviors.
It takes away the power of organizations to control how much money is spent on merit pay.
It results in a normal distribution of performance ratings.
It involves comparing each individual employee with every other individual employee.
Question 11The average age of U.S. workers is gradually decreasing.
True
False
Question 12To manage a diverse organization effectively, managers should first:
acknowledge the differences among people.
implement ethnocentric staffing strategies.
assign organizational roles based on group identity.
increase job embeddedness within the organization.
Question 13Offering foreign language courses to employees in a multicultural organization is an example of _____.
ethnocentric training
vicarious learning
knowledge management
diversity training
Question 14Performance appraisals cannot accomplish their goals if:
managers and employees do not use the same set of standards to rate performance.
there are no false negative or false positive errors in the selection process.
the immediate supervisors of employees play the largest role in the employees’ appraisal process.
appraisals are conducted for less than 30 employees at a time.
Question 15The major policy through which a company can reflect its stance on diversity is its mission statement.
True
False
Question 16Which of the following refers to the set of experiences and activities that people engage in related to their job and livelihood over the course of their working life?
Acculturation
Contextual performance
Organizational citizenship behavior
Career
Question 17Performance appraisals that show evidence of disparate impact must be validated the same as any selection technique.
True
False
Question 18A central tendency error occurs when one positive performance characteristic causes a manager to rate all other aspects of performance positively.
True
False
Question 19Mathew is always late to office. Mathew’s manager does not like Mathew’s tardiness. Therefore, during a performance review, Mathew’s manager gives him low ratings even though his work was impeccable during the performance-review period. In this scenario, Matthew’s manager is making a _____.
severity error
halo error
horns error
central tendency error
Question 20The resource acquisition argument for diversity suggests that organizations that learn to cope with diversity will generally have higher levels of productivity and lower levels of turnover and absenteeism.
True
False
Question 21An individual’s supervisor is the least likely person to rate the individual in his or her performance appraisal.
True
False
Question 22Who among the following individuals is facing the problem of the glass ceiling?
Meryl, who refuses a promotion to a top management position because she is planning to start a family and does not want extra responsibilities at work
Anna, who is not given a promotion as she is not technically qualified to manage the work and responsibilities that she would have had to handle if promoted
Jamal, who is denied a job by several companies despite being qualified because of his physical disability that resulted from an accident
Sean, who feels uncomfortable in his new workplace as he finds it difficult to appreciate and adjust to the new culture
Question 23Which of the following is a factor that contributes to the gradual increase in the average age of U.S. workers?
Continuous aging of the baby boom generation
Increasing birthrates among the post–baby boom generations
Low legal limits for mandatory retirement
Low levels of insurance coverage for older workers
Question 24Which of the following rating errors occurs when a manager gives low ratings to all employees by holding them to an unreasonably high standard?
A severity error
A halo error
A horns error
A leniency error
Question 25The goods produced by prison inmates at a low cost can compete openly with goods produced by _____.
manufacturing companies
knowledge workers
trading companies
unskilled workers
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