Being an Effective Agile Coach/Leader

Determining how to build a high-performing Agile team while managing conflicts is a considerable task for any Agile coach/leader. In this assignment, you are asked to explore and discuss various conflict resolution methods and determine when and how to use them as an Agile coach/leader. You must discuss the techniques in the context of an Agile project team environment with various scenarios and must also demonstrate approaches to turning the high-contention situations into high-collaboration situations.
For example, the project team has consistently encountered changes of scope from the product owner. The QA team also emailed the whole team on how poorly the developers have done in their coding. The developers escalated to their manager about the documentation errors from the architects.
(1) Identify and evaluate at least three conflict resolution techniques that can be used by the agile coach/leader to change the dynamics of the team in the example provided.
(2) Speculate on two common causes of conflicts in teams. Suggest two approaches that agile coach/leaders can take in order to mitigate or prevent these conflicts.
(3) Analyze the major pros and cons of two conflict resolution techniques. Determine at least three different situations (e.g., levels of conflicts) where these conflict resolution techniques would be useful.
(4) Suggest at least three strategies an Agile coach/leader can employ to use conflict to propel team members to achieve higher performance.
(5) Recommend at least five best practices for collaboration and cooperation within agile teams. Support each best practice recommendation with one example of collaboration within agile teams.

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