NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 1 REFLECTION

PART 1 Review the course outcomes and consider the module objectives. What do you hope to learn during this module of study?

Course Outcomes

CO 1: Analyze the relationships among access, affordability, and availability of services within complex healthcare-delivery systems. (PO 1)

CO 2: Explain the priority challenges for complex healthcare settings regarding organizational management, leadership, and education for staff and patients. (PO 5)

Module Objectives

Analyze systems and relationships which shape the healthcare organization. (CO 1)

Evaluate the impact of internal and external environment on the healthcare organization. (CO 2)

PART 2 Based on your response to Reflection 1, state one insight that you gained regarding the concepts in this module. Connect learning achieved to a minimum of one course outcome addressed during this module.

Course Outcomes

CO 1: Analyze the relationships among access, affordability, and availability of services within complex healthcare-delivery systems. (PO 1)

CO 2: Explain the priority challenges for complex healthcare settings regarding organizational management, leadership, and education for staff and patients. (PO 5)

Module Objectives

Analyze systems and relationships which shape the healthcare organization. (CO 1)

Evaluate the impact of internal and external environment on the healthcare organization. (CO 2)

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 2 REFLECTION

PART 1 Review the course outcomes and consider the module objectives. What do you hope to learn during this module of study?

Course Outcome

CO 2: Explain the priority challenges for complex healthcare settings regarding organizational management, leadership, and education for staff and patients. (PO 5)

Module Objectives

Distinguish characteristics of organizational culture and structure that facilitate safe, high quality person-centered care. (CO 2)

Determine leadership competencies that promote high-reliability and a culture of excellence. (CO 2)

PART 2 Based on your response to Reflection: Part 1, state one insight that you gained regarding the concepts in this module. Connect learning achieved to a minimum of one course outcome addressed during this module.

Course Outcomes

CO 2: Explain the priority challenges for complex healthcare settings regarding organizational management, leadership, and education for staff and patients. (PO 5)

Module Objectives

Distinguish characteristics of organizational culture and structure that facilitate safe, high quality person-centered care. (CO 2)

Determine leadership competencies that promote high-reliability and a culture of excellence. (CO 2)

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 3 REFLECTION

PART 1 Review the course outcomes and consider the module objectives. What do you hope to learn during this module of study?

Course Outcomes

CO 1: Analyze the relationships among access, affordability, and availability of services within complex healthcare-delivery systems. (PO 1)

CO 3: Determine strategies to support efficiency and the responsible use of healthcare resources within a caring environment. (PO 2)

Module Objectives

Assess the accessibility, availability, and affordability of healthcare for individuals, aggregates, and populations. (CO 1)

Explore the influence of policy and regulatory guidelines on healthcare finance and funding streams. (CO 3)

PART 2 Based on your response to Reflection: Part 1, state one insight that you gained regarding the concepts in this module. Connect learning achieved to a minimum of one course outcome addressed during this module.

Course Outcomes

CO 1: Analyze the relationships among access, affordability, and availability of services within complex healthcare-delivery systems. (PO 1)

CO 3: Determine strategies to support efficiency and the responsible use of healthcare resources within a caring environment. (PO 2)

Module Objectives

Assess the accessibility, availability, and affordability of healthcare for individuals, aggregates, and populations. (CO 1)

Explore the influence of policy and regulatory guidelines on healthcare finance and funding streams. (CO 3)

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 4 REFLECTION

PART 1 Review the course outcomes and consider the module objectives. What do you hope to learn during this module of study?

Course Outcome

CO 4: Develop problem-solution strategies for a selected issues within the healthcare environment. (PO 5)

Module Objectives

Explore the patient experience and its influence in transforming healthcare organizations. (CO 4)

Analyze organizational workflow strategies that facilitate the person-centered experience. (CO 4)

PART 2 Based on your response to Reflection: Part 1, state one insight that you gained regarding the concepts in this module. Connect learning achieved to a minimum of one course outcome addressed during this module.

Course Outcomes

CO 4: Develop problem-solution strategies for a selected issues within the healthcare environment. (PO 5)

Module Objectives

Explore the patient experience and its influence in transforming healthcare organizations. (CO 4)

Analyze organizational workflow strategies that facilitate the person-centered experience. (CO 4)

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 5 REFLECTION

PART 1 Review the course outcomes and consider the module objectives. What do you hope to learn during this module of study?

Course Outcomes

CO 1: Analyze the relationships among access, affordability, and availability of services within complex healthcare-delivery systems. (PO 1)

CO 3: Determine strategies to support efficiency and the responsible use of healthcare resources within a caring environment. (PO 2)

CO 4: Develop problem-solution strategies for a selected issues within the healthcare environment. (PO 5)

Module Objectives

Discuss the impact of avoidable use and misuse of resources on healthcare delivery systems. (COs 1, 3)

Propose solutions to promote safety, quality, and efficient use of healthcare resources. (CO 4)

PART 2 Based on your response to Reflection: Part 1, state one insight that you gained regarding the concepts in this module. Connect learning achieved to a minimum of one course outcome addressed during this module.

Course Outcomes

CO 1: Analyze the relationships among access, affordability, and availability of services within complex healthcare-delivery systems. (PO 1)

CO 3: Determine strategies to support efficiency and the responsible use of healthcare resources within a caring environment. (PO 2)

CO 4: Develop problem-solution strategies for a selected issues within the healthcare environment. (PO 5)

Module Objectives

Discuss the impact of avoidable use and misuse of resources on healthcare delivery systems. (COs 1 and 3)

Propose solutions to promote safety, quality, and efficient use of healthcare resources. (CO 4)

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 6 REFLECTION

PART 1 Review the course outcomes and consider the module objectives. What do you hope to learn during this module of study?

Course Outcomes

CO 3: Determine strategies to support efficiency and the responsible use of healthcare resources within a caring environment. (PO 2)

CO 4: Develop problem-solution strategies for a selected issues within the healthcare environment. (PO 5)

Module Objectives

Analyze the impact of information systems on the delivery of efficient, safe, high-quality healthcare. (CO 3)

Discuss strategies to promote health-related and organizational outcomes through the application of information management systems. (COs 3 and 4)

PART 2 Based on your response to Reflection: Part 1, state one insight that you gained regarding the concepts in this module. Connect learning achieved to a minimum of one course outcome addressed during this module.

Course Outcomes

CO 3: Determine strategies to support efficiency and the responsible use of healthcare resources within a caring environment. (PO 2)

CO 4: Develop problem-solution strategies for a selected issues within the healthcare environment. (PO 5)

Module Objectives

Analyze the impact of information systems on the delivery of efficient, safe, high-quality healthcare. (CO 3)

Discuss strategies to promote health-related and organizational outcomes through the application of information management systems. (COs 3 and 4)

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 7 REFLECTION

PART 1 Review the course outcomes and consider the module objectives. What do you hope to learn during this module of study?

Course Outcome

CO 2: Explain the priority challenges for complex healthcare settings regarding organizational management, leadership, and education for staff and patients. (PO 5)

Module Objectives

Assess the impact of technology on healthcare delivery practices. (CO 2)

Forecast leadership competencies needed for advanced nursing practice in the future. (CO 2)

PART 2 Based on your response to Reflection: Part 1, state one insight that you gained regarding the concepts in this module. Connect learning achieved to a minimum of one course outcome addressed during this module.

Course Outcomes

CO 2: Explain the priority challenges for complex healthcare settings regarding organizational management, leadership, and education for staff and patients. (PO 5)

Module Objectives

Assess the impact of technology on healthcare delivery practices. (CO 2)

Forecast leadership competencies needed for advanced nursing practice in the future. (CO 2)

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 8 REFLECTION

PART 1 Review the course outcomes and consider the module objectives. What do you hope to learn during this module of study?

Course Outcome

CO 4: Develop problem-solution strategies for a selected issues within the healthcare environment. (PO 5)

Module Objectives

Recognize opportunities to enhance healthcare through advanced nursing practice. (CO 4)

Synthesize knowledge, skills, and insights to direct advocacy within professional practice. (CO 4)

PART 2 Based on your response to Reflection: Part 1, state one insight that you gained regarding the concepts in this module. Connect learning achieved to a minimum of one course outcome addressed during this module.

Course Outcomes

CO 4: Develop problem-solution strategies for a selected issues within the healthcare environment. (PO 5)

Module Objectives

Recognize opportunities to enhance healthcare through advanced nursing practice. (CO 4)

Synthesize knowledge, skills, and insights to direct advocacy within professional practice. (CO 4)

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 1 DISCUSSION

Reflect upon a change that you have experienced or observed regarding a complex healthcare system. For example, the change might have been initiated to address a need in the community, or it may have involved a policy, technology, standard operating procedure, regulatory or accreditation compliance.

Consider the change process as it occurred, and respond to the following:

Describe the change process that you experienced or observed involving a complex healthcare system. Explain the impetus for the change, systems and stakeholders impacted by the change, and the adaptation that was required.

How did the change impact the services within the complex system? To what extent were accessibility, affordability, and/or availability of services influenced by the change?

Was the process successful? If so, what contributed to the success? If not, what were the roadblocks that hindered the process?

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 3 DISCUSSION

Select one international healthcare system to compare and contrast with the Unites States healthcare system. Or, you may select two international healthcare delivery systems to compare and contrast.

Examine the impact of each system on accessibility, cost, and outcomes within the respective country, and address the following:

In what ways are the two healthcare systems similar and different?

What is the impact of each system in terms of accessibility, affordability, and population health outcomes within the respective countries?

What recommendations for improvement within the systems would you suggest? How would your recommendation impact healthcare accessibility, affordability, and/or population health outcomes?

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 7 DISCUSSION

Reflect upon the topic of emerging technology and innovation within healthcare delivery systems and respond to the following:

How do you envision technology impacting health-related outcomes and healthcare organizational outcomes in the future?

What are two priority competencies that will be needed for the MSN-prepared nurse with respect to future technology within healthcare systems, and why?

How do these competencies reflect the AONE nurse leader competencies?

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 8 DISCUSSION

Reflect upon your perception of nursing and your individual purpose in nursing. Consider areas and issues about which you are passionate, the professional expertise that you possess, and current and future positions in nursing where you will practice, and respond to the following:

In what ways can your individual areas of passion, expertise, and position in healthcare practice influence advance the profession of nursing?

What individual characteristics and competencies can you draw upon to influence and advocate for other individuals, healthcare, and/or the nursing profession?

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 2 ASSIGNMENT

Organizational Cultures of Excellence

Purpose

The purpose of this assignment is to consider the value of highly reliable healthcare organizations, and cultural characteristics reflective of highly reliable organizations. Students will identify an existing organizational mission, vision, and values in order to appraise congruence with a culture of excellence. The extent to which the organizational mission, vision, and values reflect a culture of excellence and high reliability will be examined.

A printed version of these assignment guidelines are available below.

NR562 Module 2 Organizational Cultures of Excellence Assignment Guidelines and RubricPreview the document

Course Learning Outcome

Through this assignment, the student will address the following course learning outcome:

CO 2: Explain the priority challenges for complex healthcare settings regarding organizational management, leadership, and education for staff and patients (PO 5)

Assignment Overview

Identify a healthcare organization where you have worked in the past or currently work. Examine the mission, vision, and values of that organization. Use a minimum of 4 current scholarly sources to support your work and create a 3-5 page paper to address the following elements:

Provide an introduction to the paper.

Explain the importance of high reliability within healthcare systems. Discuss the organizational characteristics that support a culture of excellence and high reliability. Explain the climate and culture within organizations which cultivate a culture of excellence and high reliability.

Present the mission, vision, and values of a selected organization, and explain the interrelationships between these elements. Discuss how the mission, vision, and values support high reliability and a culture of excellence within the organization.

Discuss the culture, climate, and leadership within the organization. Consider the degree to which they do or do not support a culture of high reliability. Propose one recommendation to either improve or sustain the culture, climate, and leadership within the organization.

Provide a conclusion to the paper.

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 4 ASSIGNMENT

System-wide Support for Person-centered Care

PURPOSE

In today’s complex healthcare environment, system-wide processes are needed to assure person-centered care and to optimize the patient experience. The purpose of this assignment is to examine organizational practices that are congruent with these standards. Students will analyze one National Patient Safety Goal and determine how it supports patient-centered care and impacts the patient experience. One strategy to address the selected goal will be proposed, and the impact on workflow and outcomes will be forecasted.

COURSE LEARNING OUTCOMES

Through this assignment, the student will address the following course learning outcome:

CO 4: Develops problem-solution strategies for a selected issue within the healthcare environment. (PO 5)

SUGGESTED DUE DATE

This assignment has a suggested due date of Sunday 11:59 pm MT at the end of Module4.

Final due date is Sunday 11:59 pm MT at the end of Module 7.

TOTAL POINTS POSSIBLE: 175 POINTS

ASSIGNMENT OVERVIEW

Select one National Patient Safety Goal or other external benchmark to address within this assignment. Use a minimum of 4 current scholarly sources to support your work. Create a 3-5 page written paper to address the following elements:

• Provide an introduction to the paper.

• Identify and describe the selected National Patient Safety Goal or other external benchmark, and why the issue addressed in the benchmark is a concern for healthcare systems.

• Discuss how the benchmark is supportive of patient-centered care, and explain the impact of the selected benchmark on patient experience outcomes.

• Propose a strategy to support achievement of the benchmark within the healthcare system. Explain the impact of the solution on workflow within and between systems in the organization. Discuss how the proposed strategy will enhance the patient experience.

• Provide a conclusion to the paper.

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 5 ASSIGNMENT

Systems Challenge: ER Avoidable Use

PURPOSE

Healthcare systems must address both internal and external influencing factors to assure safe, high quality, cost-efficient care and improve patient outcomes. Avoidable use and misuse of the Emergency Department are phenomena that directly impact organizational outcomes and efficiency. The purpose of this assignment is to analyze the misuse of healthcare resources from a systems leadership perspective in order to propose viable solutions.

COURSE LEARNING OUTCOMES

Through this assignment, the student will address the following course learning outcomes:

• CO 1: Analyze the relationships among access, affordability, and availability of services within complex healthcare delivery systems. (PO #1)

• CO 3: Contrast the revenue sources for reimbursement of healthcare delivery services within complex healthcare systems. (PO #2)

• CO 4: Develop problem-solution strategies for a selected issue within the healthcare environment. (PO 5)

SUGGESTED DUE DATE

This assignment has a suggested due date of Sunday 11:59 pm MT at the end of Module5.

Final due date is Sunday 11:59 pm MT at the end of Module 7.

TOTAL POINTS POSSIBLE: 150 POINTS

ASSIGNMENT OVERVIEW

Investigate the issue of ER avoidable use as it portrays misuse of healthcare resources. Create a 10 – 12 slide PowerPoint Presentation. Use a minimum of 4 current scholarly sources to support your work. See rubric for specific, required content criteria within each section of the presentation:

• Provide an introduction to the presentation

• Present an overview surrounding the issue of ER avoidable use, and explain the impact on healthcare systems and individual patients.

• Identify three specific underlying reasons for this misuse of healthcare resources, and discuss how each underlying issue is reflective of a gap or problem within the current healthcare system.

• Propose one strategy to address or resolve one of the underlying issues, and discuss how the strategy will specifically address or resolve the issue. Provide a detailed explanation of the resources necessary to operationalize the proposed strategy.

• Provide a conclusion to the presentation.

NR562 Leadership and Management within the Complex Healthcare Systems

MODULE 6 ASSIGNMENT

Data-driven Decision-making in Complex Systems

PURPOSE

Across healthcare settings, a vast amount of information is collected and analyzed to assess organizational outcomes regarding quality, safety, and efficiency. The analysis of this data is used to measure organizational performance and to drive strategic decision-making within the system. The purpose of this assignment is to examine one specific data point and how it contributes to the assessment of quality, safety, and/or efficiency within the healthcare system. The importance of the selected data point, how it shapes decision-making, and implications for healthcare systems will be discussed.

COURSE LEARNING OUTCOMES

Through this assignment, the student will address the following course learning outcomes:

• CO 3: Determine strategies to support efficiency and the responsible use of healthcare resources. (PO 2)

• CO 4:Develop problem-solution strategies for a selected issues within the healthcare environment. (PO 5)

SUGGESTED DUE DATE

This assignment has a suggested due date of Sunday 11:59 pm MT at the end of Module6.

Final due date is Sunday 11:59 pm MT at the end of Module 7.

TOTAL POINTS POSSIBLE: 200 POINTS

ASSIGNMENT OVERVIEW

Consider how data analysis contributes to safe, high quality, efficient delivery of healthcare. Investigate the role of information management in the evaluation of outcome achievement and provision of data to drive strategic decision-making. Identify one specific data point for which information is collected within a healthcare system. Develop a 4 – 6 page paper to address the rubric expectations; use a minimum of 5 scholarly sources to support your work.

1. Provide an introduction to the paper.

2. Explain one selected data point and the purpose for the collection of this data within the healthcare system. Describe how this data point measures quality, safety, and/or efficiency within the system. Discuss one internal or external benchmark surrounding this data point that serves as a measure or indicator of success.

3. Describe a case scenario where outcomes regarding this data point fall short of meeting the required benchmark. Identify the stakeholders impacted by the poor outcome, and the consequences realized by each stakeholder. Discuss the potential impact on organizational quality, safety, and/or efficiency that results.

4. Describe how outcomes surrounding this data point reflect organizational performance regarding quality, safety, or efficiency. Explain how the data in the case scenario can inform strategic decision-making to improve organizational outcomes. Create an action plan to correct the poor outcomes noted in the case scenario. Explain the action steps, stakeholder involvement, influencing factors that will impact the plan.

5. Provide a conclusion to the paper.