Knowledge Checks
Instructions
Description |
Knowledge Checks are designed to assess unit content. Take this short knowledge check quiz after reading/viewing all of the content in Unit 3. You may take this quiz multiple times to improve your score – the highest grade received will stand! Submit your completed quiz by 11:59 p.m. EST, Sunday of Unit 3. |
Instructions |
There are 15 multiple choice and 5 true/false questions. You may take the quiz as many times as needed to receive the desired grade. |
Multiple Attempts |
This test allows multiple attempts. |
Force Completion |
This test can be saved and resumed later. |
Your answers are saved automatically. |
Bottom of Form
Question 1
- A stakeholder analysis only applies more to internal events a company is facing.
True
False
5 points
Question 2
- Cross-departmental cooperation is generally essential to effectively deal with a crisis.
True
False
5 points
Question 3
- Stakeholders are specifically named groups with specialized interests in a company.
True
False
5 points
Question 4
- A stake is any interest, share, or claim, that a group or individual has in the outcome of a corporation’s policies, procedures, or actions toward others.
True
False
5 points
Question 5
- The stakeholder management approach is based on a related instrumental theory that argues “a subset of ethical principles (trust, trustworthiness, and cooperativeness) can result in significant competitive advantage.”
True
False
5 points
Question 6
- The acute stage in the Four Crisis Management Stages is:
|
A. |
The warning stage |
|
B. |
The self-doubt stage |
|
C. |
The point of no return |
|
D. |
The return to normalcy stage |
5 points
Question 7
- Stakeholder management approach ideally uses _____and _____ methods.
|
A. |
Integrative; power-based |
|
B. |
Integrative; relational |
|
C. |
Relational; distributive |
|
D. |
Distributive; power-based |
5 points
Question 8
- A stakeholder that shows a high potential for threat and a low potential for cooperation is which of the following?
|
A. |
Non-supportive |
|
B. |
Mixed blessing |
|
C. |
Marginal |
|
D. |
Collaborative |
5 points
Question 9
- Which of the following crisis management recommendations to companies is not correct?
|
A. |
Face the problem |
|
B. |
Take your “lumps” |
|
C. |
Use the firm’s philosophy, motto, or mission statement |
|
D. |
Avoid angry stakeholders who may be vengeful |
5 points
Question 10
- Using a stakeholder approach and analysis with an issues management approach is
|
A. |
Not recommended |
|
B. |
Confusing |
|
C. |
Suggested and helps ‘connect the dots’ of complex situations |
|
D. |
Both a and b |
5 points
Question 11
- Which of the following issues management frameworks may be most helpful in tracking a controversial issue throughout its lifecycle?
|
A. |
Four Crisis Management Stages |
|
B. |
Corporate Social Responses |
|
C. |
Seven-Phase Issue-Development Process |
|
D. |
Six-Step Issues Management Process |
5 points
Question 12
- A stockholder approach will
|
A. |
Focus on financial and economic relationships |
|
B. |
Consider the environment the utmost priority |
|
C. |
Always insist on ethics |
|
D. |
All of the above |
5 points
Question 13
- Which of the following is a type of “power” a stakeholder could have?
|
A. |
Voting power |
|
B. |
Environmental power |
|
C. |
Political power |
|
D. |
All of the above |
5 points
Question 14
- A stakeholder’s power to exert control through strength in numbers is which power?
|
A. |
Legal |
|
B. |
Cultural |
|
C. |
Economic |
|
D. |
Voting |
5 points
Question 15
- The _____ stage in the Four Crisis Management Stages is return to normalcy.
|
A. |
Prodromal |
|
B. |
Acute |
|
C. |
Chronic |
|
D. |
Conflict resolution |
5 points
Question 16
- Which of the following is not an aspect of the stakeholder management approach?
|
A. |
Trust |
|
B. |
Trustworthiness |
|
C. |
Financial accountability |
|
D. |
Cooperativeness |
5 points
Question 17
- Which of the following represents the last step in the Six-Step Issues Management Process?
|
A. |
Issues evaluation and monitoring |
|
B. |
Issues analysis |
|
C. |
Issues ranking and prioritizing |
|
D. |
Environmental scanning and issue identification |
5 points
Question 18
- Which of the following represents the second step in a general stakeholder analysis?
|
A. |
Monitoring shifting coalitions |
|
B. |
Constructing a matrix of shareholder moral responsibilities |
|
C. |
Assessing the nature of each stakeholder’s interest |
|
D. |
Mapping stakeholder coalitions |
5 points
Question 19
- Which of the following is not a primary stakeholder?
|
A. |
Customers |
|
B. |
Courts |
|
C. |
Employees |
|
D. |
CEOs |
5 points
Question 20
- The first step in the Seven-Phase Issue-Development Process is which of the following?
|
A. |
A felt need |
|
B. |
Media coverage |
|
C. |
Litigation |
|
D. |
Legislation and regulation |
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