March 14, 2022

Discuss about the company key areas of resourcing, training, development, motivation, and reward (how the company goes a

Make a report on Virgin group.

-Discuss about the company key areas of resourcing, training, development, motivation, and reward (how the company goes about it).

-Analyze the recent impact of Covid19 outbreak on company internal culture (internal culture affected by covid).

-Evaluate present communication skills within the company and Propose improvements in internal communication skills within the different groups( in the company) and with customers.

-Evaluate interpersonal management issues within the company using Human Resource Management models.(models attached below)(use any one or two).

-Mention final conclusions( personal review on how things could improve within the company).

Contextual information: take in consideration recent affectation in Tourism of Covid19 outbreak

Extra info:

Wordcount: 3.000 words

Cover, Table of Contents, References and Appendix are excluded of the total wordcount.

Font: Arial 12,5 pts.

Text alignment: Justified.

The in-text References and the Bibliography must be in Harvard’s citation style.

EU Business School

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2/17/2022

CROSS-CULTURAL & TEAM-MANAGEMENT

MASTER IN TOURISM & HOSPITALITY MANAGEMENT

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• Collective effort of all employees to achieve organization objectives

TEAM MANAGEMENT TEAM ORGANIZATION

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Disadvantages:

You may rely too much

on others

You may be too much

concerned about how

others feels about you

Advantages:

You have great

communication skills

You feel comfortable in

almost all situations

THE SOCIAL MINDSET

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Disadvantages:

You might be so set on

growing that you

probably forgot to live

during the journey

You might be some sort

dissatisfied

Advantages:

You are always going to

be improving

It’s going to be easier

for you to succeed

THE GROWTH MINDSET

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Disadvantages:

You can never achieve

your dreams

You are always afraid to

do anything

Advantages:

There are not very

advantages on being too

fear; you can get

blocked and stuck in

your life

THE FEAR MINDSET

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Advantages: It’s easy to achieve happiness in the short term

Disadvantages:

You have no discipline to achieve big things

You often waste your time

THE LAZY MINDSET

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Disadvantages:

You can get obsessed of

what people do or have

You waste precious time

You come across to

others in a negative way

Advantages:

Sometimes it can be a

motivational factor in

pushing you to achieve

something

THE ENVY MINDSET

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THE BUSINESS MINDSET

Disadvantages: You might be focused too much on money There is a lot of responsibility being an entrepreneur or a leader There is life after work

Advantages: You possess the qualities to help others You can solve difficult problems You can achieve financial freedom & independence

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THE DREAMER MINDSET

Advantages: You possess the ability to think big You know what you want from your future You realize how much you can get from life

Disadvantages:

Dreaming is good if you take action at the same time

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THE FOLLOWER MINDSET

Disadvantages: You will be going after other decisions You might never achieve happiness because you are not going to fulfil your own goals

Advantages: There’s always less control of our own life being a follower There is also less risk following other decisions

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Advantages: Perhaps it can motivate you to be more successful

Disadvantages: You will never be satisfied You will always want more You are not focused on helping others

THE GREED MINDSET

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THE GRATITUDE MINDSET

Advantages:  You always

appreciate the things you have a lot

 It’s easier for you to be happy

Disadvantages:  There’s no really

disadvantages of being grateful

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Disadvantages:

Over-confidence can

lead to arrogance

Advantages:

You are happy with

yourself and the way

you are

You are more likely to

take action

You manage good social

situations

THE CONFIDENT MINDSET

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Advantages:

You are able to produce unique ideas, what's more difficult that it seems

You are natural predisposed to creativity

THE CREATIVE MINDSET

Disadvantages: Sometimes creativity can lead yourself to complicate simple things

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Disadvantages:

Probably you have lazy habits

Probably getting bad results in the long term

Nothing good comes from easy things

THE SHORT-TERM MINDSET

Advantages: You only come happy for a short period of time Is something similar to lazy mindset

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Advantages:

Perhaps you can have potential motivation to improve yourself

Disadvantages:

You will hurt people around you

You are not able to control your emotions

You will waste your time blaming others

THE ANGRY MINDSET

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Disadvantages: You might overwork some time

Advantages:

You find easy to give priority to what is important

You can get things done easily without distraction

THE PRODUCTIVE MINDSET

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EXERCICE WHICH KIND OF MINDSET ARE YOU? DO YOU THINK IS THE MOST APPROPRIATE FOR YOUR WORK? DO YOU THING YOU CAN CHANGE? HOW?

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CROSS-CULTURAL & TEAM-MANAGEMENT

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DO THIS

WHAT WE SHOULD DO?

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HUMAN RESOURCES MANAGEMENT MODELS

The strategy that businesses takes towards his employees

HARD: employees are only a resource as many others in the organization

SOFT: employees are treated as one of the most important assets in the organization. In the tourism sector, people are the critical dimension to maintain high service standards

HR MANAGEMENT

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HARD & SOFT APPROACH TO HRM

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JUST ANOTHER RESOURCE

How do we use employees most productively?

Hiring /Moving/ Firing

KEY FEATURES

Short-term changes

Minimal communication

Less motivation (only some financial rewards linked to results %)

Little empowerment

Autocratic leadership style

HARD vs SOFT

THE MOST IMPORTANT RESOURCE

How do we get the best of our employees?

Competitive advantage

KEY FEATURES

Regular communication

Competitive payment & rewards

Motivation & delegation

Job design & job satisfaction

Democratic leadership style

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HARD

 More cost-effective workforce

 Quicker decision making by senior managers

 Higher absenteeism & difficulties with employees retention

 Potential damage to business reputation

POSITIVE & NEGATIVE

SOFT

 Higher employee costs may leave business at a competitive disadvantage

 Higher levels of motivation & productivity

 Lower absenteeism & higher employee retention

 Benefit to business reputation

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HUMAN RESOURCES MANAGEMENT MODELS

The Harvard Model

The Warwick Model

The 5P’s Model

The Ulrich Model

The ASTD Competency Model

HR MANAGEMENT

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This model is based on 5 constitutional aspects PURPOSE PRINCIPLES PROCESSES PEOPLE PERFORMANCE

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He argued that "employee champions deliver competent and committed employees, administrative experts deliver efficient HR practices, change agents deliver capacity for change in individual behavior and organizational culture, and strategic partners deliver business results" (Ulrich & Brockbank, 2005).

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THE ASTD Competency Model

Foundational Competencies: BASIC COMPETENCIES / SKILLS

Areas of Expertise: an individual may need expertise in different areas of knowledge

Roles: an individual may encompass one or many different roles when developing his job

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RECRUITMENT REMUNERATION TRAINING DEVELOPPEMENT MONITORING PERFORMANCE

ORGANIZATIONAL ECONOMIC SUCCESS

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STRATEGIES THAT IMPACT PERFORMANCE ARE 1. Attracting , developing & retaining

high-quality people 2. Talent management 3. Working environment – core values,

leadership, work-life balance, managing diversity, secure employment

4. Job & work design 5. Learning & development 6. Managing knowledge & intellectual

capital 7. Increasing motivation, commitment &

role engagement 8. High-performance management 9. Reward management

HR MANAGEMENT

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Strategic HRM – benefits to the organisation 1. Contributing to the goal

accomplishment & the survival of the company

2. Supporting successfully implementing business strategies

3. Creating & maintaining a competitive advantage

4. Improving responsiveness & innovation potential

5. Increasing the number of feasible strategic options available

6. Participating in strategic planning 7. Improving cooperation between HR

department & line managers

HR MANAGEMENT

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HR MANAGEMENT

The importance of EMOTIONAL

INTELLIGENCE in Hospitality Industry

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HR MANAGEMENT

Tourism is a SERVICE

ORGANIZATION

whose basic function is to serve clients.

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Cognitive Intelligence vs Emotional Intelligence

COGNITIVE INTELLIGENCE:

 Visual processing  Working memory  Fluid &

quantitative reasoning

 Knowledge of the world

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Cognitive Intelligence vs Emotional Intelligence

EMOTIONAL INTELLIGENCE:

 Identifying emotions  Evaluating how other feel  Using emotions to facilitate

social communication  Controlling one’s own  Relating to others

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Can Emotional Intelligence be learned?

Definitely YES buy

 Character education  Modelling positive behaviours  Encouraging people to feel how others are feeling  Being more empathetic

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EMOTIONAL INTELLIGENCE

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