Draft an HR incident report on the conflict and make recommendations for how to best resolve the dispute
Order Instructions
Exam Content
This week, you will navigate a complex conflict by evaluating a college admissions case study. The case study is broken into two parts.
In Part 1, you will read about the conflict and analyze the ensuing negotiation between the two parties by answering the questions provided.
In Part 2, you will take on the role of mediator, which will require you to draft an incident report and recommend a resolution for the dispute.
Review the Week 5: College Admissions Case Study document.
Part 1: Negotiation
Evaluate the failed negotiation in Part 1 by completing the following:
Examine the sources of conflict/challenges in this negotiation (communication, personality, emotions, cultural barriers, power dynamics, etc.).
Assess each person’s negotiating style according to the Thomas-Kilmann Conflict Mode Instrument.
Evaluate each participant’s skills through two of the following lenses: verbal and nonverbal communication, empathy, active listening, or building rapport.
Analyze the negotiation techniques each participant used in this negotiation. Consider rhetorical devices, logical fallacies, and psychological tactics.
Explain whether negotiation techniques were effective.
Identify whether either participant committed any breaches of ethics.
Part 2: Mediation
Review Part 2 of the case. You, as a mediator, with the University’s Human Resources Department, have been called to make a second attempt at mediating the conflict. Before meeting with Shania and Wilbur to formally begin the mediation process, your job is to collect as much information as you can about the situation and devise a strategy for mediation, incorporating your expertise in mediation as well as the details you gather from the transcripts of the initial unsuccessful negotiation attempt and the unsuccessful mediation attempt.
Draft an HR incident report on the conflict and make recommendations for how to best resolve the dispute. Complete the following in a Microsoft Word document:
Analyze the sources of conflict/challenges in this negotiation (communication, personality, emotions, cultural barriers, power dynamics, etc.).
Summarize the important details from the unsuccessful negotiation and mediation.
Provide your assessment of why these negotiations and mediation attempts were unsuccessful.
Evaluate the outcomes of these two processes.
Identify outstanding issues that need to be resolved and how they can best be resolved.
Provide support for your recommendations by discussing mediation strategies, processes, specific techniques, and sentence structures you have learned.
Within the HR incident report, create a plan of action for conducting a second mediation with Wilbur and Shania. Consider the mediation principles that you noticed were perhaps neglected or practiced incorrectly during the unsuccessful negotiation and mediation:
Identify a procedure you will adopt and how you would explain each step.
Discuss how you will prepare for the discussion.
Identify the techniques you plan to use to facilitate the session and how it will be structured.
Propose the content that will be covered in the mediation, including the issues you will discuss to facilitate better communication practices between Wilbur and Shania.
Determine how you will enforce neutrality while remaining empathetic to the needs, interests, and concerns of each person.
Remember the point at which you entered the scenario; multiple issues have now developed. In addition to the initial issue regarding the Fontana triplets’ admission, you now need to navigate Shania’s feeling of being slighted by Wilbur by him telling people about the issue, and the fallout of Chase’s biased intervention.
Include 1,250 to 1,350 words in Part 2.
Cite 2 credible references beyond your textbook to support your assignment.
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