As a salesperson working at the local electronics store, you offer an extended warranty plan to a customer who has decided to p
As a salesperson working at the local electronics store, you offer an extended warranty plan to a customer who has decided to purchase a laptop. The customer says the warranty is too expensive and is rarely used. Identify and illustrate techniques you will use to address the objections from the customer. Consider at least one of the following:
- Viewing the objection as a question
- Responding to the objection with a question
- Using testimonials or past experience as a way to respond
Describe how this technique would be effective.
Short Paper/Case Study Rubric (Undergraduate)
Guidelines for Submission: Short papers should use double spacing, 12-point Times New Roman font, and one-inch margins. Sources should be cited according to a discipline-appropriate citation method. Page-length requirements: minimum of 2 pages.
Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value
Main Elements Includes all of the main elements and requirements and cites multiple examples to illustrate each element
Includes most of the main elements and requirements and cites many examples to illustrate each element
Includes some of the main elements and requirements
Does not include any of the main elements and requirements
25
Inquiry and Analysis Provides in-depth analysis that demonstrates complete understanding of multiple concepts
Provides in-depth analysis that demonstrates complete understanding of some concepts
Provides in-depth analysis that demonstrates complete understanding of minimal concepts
Does not provide in-depth analysis
20
Integration and Application
All of the course concepts are correctly applied
Most of the course concepts are correctly applied
Some of the course concepts are correctly applied
Does not correctly apply any of the course concepts
10
Critical Thinking Draws insightful conclusions that are thoroughly defended with evidence and examples
Draws informed conclusions that are justified with evidence
Draws logical conclusions, but does not defend with evidence
Does not draw logical conclusions
20
Research Incorporates many scholarly resources effectively that reflect depth and breadth of research
Incorporates some scholarly resources effectively that reflect depth and breadth of research
Incorporates very few scholarly resources that reflect depth and breadth of research
Does not incorporate scholarly resources that reflect depth and breadth of research
15
Writing (Mechanics/Citations)
No errors related to organization, grammar and style, and citations
Minor errors related to organization, grammar and style, and citations
Some errors related to organization, grammar and style, and citations
Major errors related to organization, grammar and style, and citations
10
Total 100%
Collepals.com Plagiarism Free Papers
Are you looking for custom essay writing service or even dissertation writing services? Just request for our write my paper service, and we'll match you with the best essay writer in your subject! With an exceptional team of professional academic experts in a wide range of subjects, we can guarantee you an unrivaled quality of custom-written papers.
Get ZERO PLAGIARISM, HUMAN WRITTEN ESSAYS
Why Hire Collepals.com writers to do your paper?
Quality- We are experienced and have access to ample research materials.
We write plagiarism Free Content
Confidential- We never share or sell your personal information to third parties.
Support-Chat with us today! We are always waiting to answer all your questions.
