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January 14, 2020

Jet Blue

APA, English and Literature

Read the JetBlue: Delighting Customers Through Happy Jetting case study on page 581 in the textbook and answer the following questions:

Give examples of needs, wants and demands that JetBlue customers demonstrate, differentiating these three concepts.
What are the implications of each for JetBlues practices? Explain how JetBlue has created a service culture.

Min 500 words. Please ensure to follow APA formatting to cite source(s).

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