You may have heard the common phrase ?There?s no such thing as a bad question.? Some people may consider these words to live by, whereas others may consider th
Business Skills for Good: Questioning
You may have heard the common phrase “There’s no such thing as a bad question.” Some people may consider these words to live by, whereas others may consider this to be poor advice they would never follow or promote. Whether it is good advice or not, what is less debatable is that good questions can lead to great outcomes. In some instances, if the right question had never been asked, then a beneficial solution might not have come into existence. In this Discussion, you will consider the role of questioning—the Business Skill for Good featured in this course—in effecting positive social change within an organization.
To prepare for this Discussion:
- First, review the following video on Questioning. As you watch, consider that Questioning is not just about seeking answers; it serves as the cornerstone for critical thinking, as it encourages individuals to analyze information, assess options, and make well-informed decisions—all of which are essential for success in the modern workplace. Asking pertinent questions to clarify information, expectations, and goals enhances one’s communication skills, leadership and management skills, as well as interpersonal, social, and people skills. Questioning also drives innovation by challenging established norms and exploring alternative perspectives, thereby driving positive change within organizations.
- Walden University, LLC. (2021). Questioning [Video]. Walden University Canvas. https://waldenu.instructure.com
- Then, think about a time in your professional life in which you asked one or more critical questions that helped to bring about positive change within your organization.
Post an analysis of the role of questioning in affecting positive changes within an organization, to include the following:
- Describe a time in your professional life in which you asked one or more critical questions that helped to bring about positive change (i.e., played a significant role in a favorable outcome) within your organization. In your description, include what question(s) you asked.
- In addition to identifying what your questions were, analyze the way in which you asked your question(s) in the situation and its impact on the outcome.
- Specifically, describe in what ways you tailored your approach to how you asked the question(s) based on your specific audience (i.e., to support open dialogue and information sharing in order to keep the other party or parties from getting defensive).
- Reflecting on the situation, and based on any insights gained from the video, analyze what you might do differently if faced with a similar situation in the future.
Account for Management Decision Making
Week 10 Learning Resources
Triple Bottom Line
In the language of accounting, the bottom line used to refer to the last line on the income statement. It shows either a profit or a loss. That was the concern of all managers. As companies began to understand that they needed to also be concerned about our planet and the people who work for them as well as those that live in the surrounding communities, the triple bottom line was developed.
· Byars, S. M., & Stanberry, K. (2018). 3.4 corporate social responsibility (CSR)Links to an external site. . In Business ethics . OpenStax. https://openstax.org/books/business-ethics/pages/3-4-corporate-social-responsibility-csr
· Elkington, J. (2018, June 25). 25 years ago, I coined the phrase “triple bottom line.” Here’s why it’s time to rethink it . Harvard Business Review Digital Articles , 2–5. http://hbr.org
· Franklin, M., Graybeal, P., & Cooper, D. (2019). Why it mattersLinks to an external site. . In Principles of accounting, volume 2: Managerial accounting . OpenStax. https://openstax.org/books/principles-managerial-accounting/pages/13-why-it-matters
· Franklin, M., Graybeal, P., & Cooper, D. (2019). 13.1 describe sustainability and the way it creates business valueLinks to an external site. . In Principles of accounting, volume 2: Managerial accounting . OpenStax. https://openstax.org/books/principles-managerial-accounting/pages/13-1-describe-sustainability-and-the-way-it-creates-business-value
· Franklin, M., Graybeal, P., & Cooper, D. (2019). 13.2 identify user needs for informationLinks to an external site. . In Principles of accounting, volume 2: Managerial accounting . OpenStax. https://openstax.org/books/principles-managerial-accounting/pages/13-2-identify-user-needs-for-information
· Franklin, M., Graybeal, P., & Cooper, D. (2019). 13.3 discuss examples of major sustainability initiativesLinks to an external site. . In Principles of accounting, volume 2: Managerial accounting . OpenStax. https://openstax.org/books/principles-managerial-accounting/pages/13-3-discuss-examples-of-major-sustainability-initiatives
· Murphy, S. (2017, April 3). How business can catalyze social change; A triple, bottom-line focus on people, planet and profit will serve progressive companies as they serve humanityLinks to an external site. . The Globe and Mail.
· Walden University, LLC. (2024). The triple bottom line Download The triple bottom line [PDF]. Walden University Canvas. https://waldenu.instructure.com
Questioning
Have you ever asked what to you seems a reasonable question and the response you get is a blank stare, a dismissive answer that shuts down further conversation, or an answer that doesn’t really give you the information you were seeking? Perhaps you were asking the wrong question, or perhaps you were asking the question in a way that put the other person on the defensive. In these resources, you will consider how asking questions appropriately and effectively can create opportunities for open, honest discussion and help you get the answers you need.
· Marquardt, M. J. (2014). Asking the right questionsLinks to an external site. . In Leading with questions: How leaders find the right solutions by knowing what to ask (pp. 83–102). John Wiley & Sons.
· Marquardt, M. J. (2014). The art of asking questionsLinks to an external site. . In Leading with questions: How leaders find the right solutions by knowing what to ask (pp. 103–127). John Wiley & Sons.
· Walden University, LLC. (2024). The art of asking questions Download The art of asking questions [PDF]. Walden University Canvas. https://waldenu.instructure.com
· Wood Brooks, A., & John, L. K. (2018, May 1). The surprising power of questions . Harvard Business Review , 96 (3), 60–67.
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