Unit 3_CM410_Discussion response

13618Respond or elaborate on the response below:

I have never worked in a Fordism style organization. After learning more about Fordism, which “is generally understood not only as the emergence and dominance of the large-scale, mass-production organization but also as the development of a whole set of work, organizational, and societal principles” (Mumby & Kuhn, 2019 pg. 60), I don’t think I would enjoy that type of environment. With the repetitive nature of the work and lack of creativity I would be miserable. I need more variety and freedom to make me want to work harder to achieve goals.

In my new position following a career in the military there is not a lot of emotional labor. I am pretty siloed in my projects and don’t have a ton of interactions unless I seek them out. This is a drastic change from my role in the military where giving and receiving emotional labor was a daily occurrence. Managing one’s emotions to meet job requirements is a significant aspect of many service contexts. And I feel now I am able to seek out the interactions I want, which has been kind of nice picking when and how much emotional labor I give or receive.

I think the use of employee emotions to sell products should have some limitations. I get that businesses naturally want to create positive customer experiences but forcing employees to display emotions that aren’t genuine or to endure mistreatment for the sake of a sale is too much. Employers should focus on supporting employees’ well-being and fostering a positive work environment.

The notion that “the customer is always right” is a problem if taken to far. I feel that it can negatively impact an employee’s well-being. While customer satisfaction is important, pushing a blind adherence to this motto can lead to unrealistic expectations and demands. There are occasions where the customer is simply wrong. I feel that employees should be empowered to address such situations without fear of repercussions. There definitely needs to be a balanced approach that prioritizes both customer satisfaction and employee dignity and respect.