Unit 8 Discussion Burning Out in IT Consulting

13351Parker, an executive at Farrer-Gagne, an IT consulting firm, has a team of 4 consultants specializing in government IT. One IT consultant, Angie, has 15 years of experience. One consultant, Paulo, has 2 years of experience, and there are two other consultants on his team who have been hired in the last 6 months. Since Angie has the most experience, Parker has delegated the most assignments to her. To his other members, he has delegated relatively complex new accounts. Over the course of two months, Angie is being called in to help with several of the new hires’ accounts because of the complexity and the clients are starting to get frustrated with the new hires’ lack of experience. Angie is now starting to burnout from the workload and the stress.

What should Parker do and why, based on your reading in Chapter 14?
What should Parker have done in terms of work delegation from the beginning? Explain your answer.
If you were Parker, how could you use coaching to address this situation? Support your answer with adequate detail.
Disclaimer: This exercise may include actual companies and brand names solely for instructional purposes; this exercise is not associated with any such actual company or brand name. All trademarks remain the property of their respective owners.

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