How can you raise your PNAV?

Thomas Francis University

COURSE G381 ASSIGNMENT

—Required—

1. INSTRUCTIONS: (Read these instructions every time you do an assignment so they are fresh in your mind)

1. Place your cursor on the blank line below each question and type your answer. Do not put your whole answer in bold or italics. Do not change the color of your font or the numbering of the questions. Use this template; do not use a blank paper.

2. The purpose of this assignment is for the instructor to see if you got the main points from this course. Therefore, your answers should be based first on the study material in this course and not on your overall knowledge.

3. While we respect your opinions, they are secondary to the study material. You are free to disagree all you want, but still answer from the study material first so we know you at least understand the points being made.

4. Please answer the questions in your own words to the extent possible. You may quote the study material, but please do not copy and paste (or type out) your answers directly from the study material as your primary answer .

5. You are also encouraged to add your own experiences as appropriate and relevant.

6. The length of each answer should be proportional to the question— one or two short paragraphs should usually suffice for most questions. DO NOT include several paragraphs for one question unless there is a really good reason to do so (such as relating a personal experience).

7. Some questions have two parts. Be sure to answer both parts so you don’t lose points.

2. NAME & SAVE THIS FILE:

Name this file as follows: LastName-Course– G381-Assignment.doc (or .docx).

Please save this assignment in MS Word doc or docx format ( no other formats will be accepted).

3. SUBMIT THIS FILE:

Upload this completed file on the course page under Course Assignment. The instructor will be automatically notified. You will be notified by email once this assignment has been graded.

PLEASE READ: For many students, completing an assignment like this is something they have not done in many years or even decades. It can take a bit of getting used to. As a result, many students find that they have to revise one or more answers and resubmit this first assignment. To save you time and inconvenience, make sure that you read each question carefully . Then make sure your answer comes primarily from the study material. You are also free to expand as you desire. All the answers are in the study material. Also be sure that each answer sufficiently covers the question. Once you have completed this assignment, proof each of your answers to make sure they accurately answer the questions. Getting in the habit of doing these things will save you and the instructor time and earn you the highest grades.

Your Name:

Date:

SEGMENT 1

1. How can you raise your PNAV?

2. What is the difference between a “group” and a “team?”

3. If you want better team members, what should you teach them and why?

4. What does “coaching” mean and what are some ways that you can coach your team members?

5. How does “mentoring” differ from coaching and counseling?

6. Why is it important to conduct regular coaching sessions with your members?

7. What is the difference between the “ownership attitude” and the “entitlement attitude?”

8. Why is it important to document employee behavior and performance?

SEGMENT 2

9. What are some reasons why some people have poor performance?

10. What does it mean to “look beyond the face you see” when someone has an angry outburst?

11. What are “deductive questions?”

12. What is the reasoning and philosophy behind the “Employee Accountability Flow Chart?”

13. What are the two rules for dealing with unacceptable behavior?

14. Why is it important to get a commitment when resolving a behavioral issue?

15. When should you dismiss a member and what tool will help you to decide?

SEGMENT 3

16. What is your Team Mission Statement?

17. What is your Team Vision Statement?

18. What is your Shared Values Statement?

ENTIRE COURSE

19. In 350 words or more, please describe five or more of the most important points you learned from this course and how you will use them in your life and/or as a metaphysician.

(Place your cursor next to each number below and type your answer.)

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Question 1

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"Team" members work __________ to accomplish a goal; "group" members work __________ to accomplish a goal.

Select one:

a.

with the client / with the manager

b.

individually / together

c.

together / individually

d.

with the manager / with team leads

Question 2

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A lack of regular feedback and coaching only serves to engender:

Select one:

a.

fertile ground for problems

b.

difficult behaviors

c.

poor performance

d.

negative attitudes

e.

All of the above

f.

Some of the above

Question 3

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A printed agreement that keeps you and your members on the same page and serves to minimize potential misunderstandings is called:

Select one:

a.

A client interview form

b.

A Job Description

c.

The Two Most Important Relationship Questions

Question 4

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A system called _______ is often used to deal with under-performing or misbehaving team members.

Select one:

a.

a position description

b.

your standards and protocols

c.

progressive discipline

d.

a job description

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Generally speaking, when a team member asks you a question to which he or she should already know the answer, you should:

Select one:

a.

Point him/her in the right direction so they can look up the answer for themselves

b.

Ignore the question

c.

Go ahead and answer the question

Question 6

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Adherence to ______ reassures members that you are fair and will not dismiss anyone without a just and solid basis.

Select one:

a.

the principle of Just Cause

b.

the laws of the land

c.

good interview techniques

d.

relevant statements on your website

Question 7

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Handling unacceptable behavior promptly means:

Select one:

a.

Immediately

b.

At the soonest appropriate time

c.

Within 48 hours

d.

The next time you see the person

e.

Whenever you feel up to it

Question 8

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If a misbehaving member is  unwilling to resolve a difficult situation, you should:

Select one:

a.

Drop the matter

b.

Resolve it

c.

Coach the member

d.

Manage him or her out with Just Cause

e.

Give him or her another chance

Question 9

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If a misbehaving member is  willing to resolve a difficult situation, you should:

Select one:

a.

drop the matter

b.

dismiss him or her

c.

manage him or her out with Just Cause

d.

resolve it

Question 10

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If you want to have better team members:

Select one:

a.

Teach them life skills

b.

Take them to parties

c.

Give them money

d.

Invite only older people to join your team

Question 11

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In conversation, the person who asks the questions:

Select one:

a.

Talks too much

b.

Needs to listen more

c.

Tends to dominate the conversation

d.

Is in control of the conversation

Question 12

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Leaders strive to employ the skillful use of questions that allows members to ___________.

Select one:

a.

wonder why the leader asks so many questions

b.

save face and self-correct

c.

have the last word

Question 13

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Mentoring encompasses both ______ and ______, but it goes a step further. Mentors have a ______ interest in the other person that goes beyond the typical relationship.

Select one:

a.

training / counseling / deep

b.

coaching / training / deep

c.

coaching / counseling / vested

d.

coaching / counseling / natural

Question 14

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Performing regular coaching and feedback sessions with your members:

Select one:

a.

is like performing Preventive Maintenance

b.

means training them to be more technically savvy

c.

means caring enough to train them

Question 15

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Please choose the correct statement:

Select one:

a.

Deductive Questions are short, pointed, probing, and logical questions asked in a thoughtful and deliberate manner designed to shut someone up.

b.

Deductive Questions are short, pointed, probing, and logical questions asked in a thoughtful and deliberate manner designed to draw someone out.

Question 16

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Leaders succeed by helping others to:

Select one:

a.

Succeed

b.

Be better followers

c.

Get more recognition

d.

Save money

Question 17

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Short of a crisis or emergency, when a team member asks a question,  _________ answer their question.

Select one:

a.

never

b.

if it is a good question, go ahead and

c.

always

d.

if you have the time, go ahead and

Question 18

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The communication technique used to minimize a defensive reaction in another person is called:

Select one:

a.

Avoiding the Issue

b.

Not Catching the Ball

c.

Side-Stepping the Issue

d.

Word Softeners

Question 19

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The difference between “responding” and “reacting” is: ( Choose all that apply)

Select one or more:

a.

"Reacting” is a rational or logical approach

b.

“Responding” is a rational or logical approach

c.

"Responding” is an emotional approach

d.

“Reacting” is an emotional approach

e.

Both "reacting" and "responding" involve the same thing

Question 20

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The first step in dealing with difficult team members is:

Select one:

a.

Handling the situation promptly

b.

Seeking to avoid such behavior by performing regular coaching and feedback sessions

c.

Dismissing them

d.

Letting the behavior slide

Question 21

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The most important thing to do after asking a question is to _____.

Select one:

a.

ask another question

b.

walk away so the other person can think it over

c.

stare at the other person to make them answer

d.

answer your own question

e.

shut up

Question 22

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The phrase, "Any attempt to control, change, undermine, or demean another person" is the  definition for:

Select one:

a.

Negativity

b.

Gossiping

c.

A boundary violation

d.

Passive-Aggressive behavior

Question 23

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The Two Most Important Relationship Questions can be used for a variety of purposes including:

Select one:

a.

When to end a relationship

b.

When to dismiss a member

c.

What areas of improvement a member should focus on

d.

Which people to invite to be members

e.

All of the above

f.

Some of the above

Question 24

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The two rules for dealing with unacceptable behavior are: ( Choose two answers)

Select one or more:

a.

Call him or her on it assertively—do not let it go

b.

Put the “Burden of Proof” back on him or her by using the Art of Deductive Questioning

c.

Refuse to let anyone get away with unacceptable behavior

d.

Don't call him or her on it immediately–wait for some time to pass

Question 25

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When addressing a performance issue or unacceptable behavior, the discussion is not over until:

Select one:

a.

you walk away

b.

you decide it's over

c.

a commitment is gained, one way or the other (yes or no)

d.

the other person walks away

Question 26

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When conducting  training, the trainer usually talks ______ the trainee.

Select one:

a.

more than

b.

less than

c.

the same as

Question 27

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When doing general counseling of members, the counselor usually talks ______ the other person.

Select one:

a.

less than

b.

more than

c.

the same as

Question 28

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“Managing a member out” means to:

Select one:

a.

Do the right thing

b.

follow your Standards and Protocols for dismissing members

c.

Act with Just Cause

d.

All of the above

Question 29

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“We met…; We discussed…; We agreed…” describes a method of:

Select one:

a.

having a conversation with a member

b.

documenting a member's behavior

c.

meeting with a member

d.

having a brainstorming session with members

e.

recording a client interview

Question 30

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A sexual harasser is almost always the victim's supervisor.

Select one:

True

False

Question 31

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A victim of sexual harassment may be a woman or a man but the harasser must be of the opposite sex.

Select one:

True

False

Question 32

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Coaching primarily refers to an ongoing process of impromptu and/or scheduled training designed to enhance the skill level of team members.

Select one:

True

False

Question 33

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Counseling is a form of coaching that’s generally performed in a therapeutic or disciplinary situation.

Select one:

True

False

Question 34

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While a mutual fund NAV rises and falls with the market, a PNAV doesn't ever have to fall.

Select one:

True

False

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