MGT430 Week 1 Assignment Experience with Quality Management
Introduction to Quality Management – MGT430
Week 1 Assignment
Experience with Quality Management
For this week’s assignment, address the following questions:
1. How might the definition of quality apply to your current or former employer? Provide examples of who some customers are and how their expectations can be met or exceeded.
2. High quality is not necessarily related to price. Discuss this, drawing from your own knowledge and experience, and provide examples where this may and may not be true.
3. How has social media changed how both consumers and organizations deal with quality? How can organizations exploit social media in their quality approaches and decisions?
The requirements below must be met for your paper to be accepted and graded:
1. Write a response between 500 – 750 words (The title page and References section are not counted toward the word requirement) using Microsoft Word in APA style.
2. Address all three questions fully.
3. Use font size 12 and 1” margins.
4. Use at least three references from outside the course material. The course textbook and lectures can be used but are not counted toward the three-reference requirement.
5. References must come from sources such as, academic and scholarly journals and essays found on CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.
6. Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style. Provide citations everywhere information from the sources is used for foundational support and for validation of opinions.
7. Use the third person narrative and avoid the use of the first- and second-person narrative and terms such as; I, me, myself, you, your, yourself, we or us (or related form such as let’s (let us) or we’ll, we’ve (we will / we have) among others). This will prevent the author or other parties from becoming the subject matter and will maintain the focus of the paper on the central theme and subject matter found in the elements.
8. Be informational and avoid being conversational.
A detailed explanation of how to cite a source using APA can be found here (Purdue Owl APA Citation Instructions)
View your assignment rubric.
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