Healthcare Leadership and Management Scenario

You work on a team of medical assistants at a busy children’s clinic. The absence of a manager who has been out of the office due to personal illness is causing significant stress in the workplace. HR sees the need for a new manager. As the senior member of your team, you have been asked to participate in the process of writing a job description and hiring a new manager.

Part I: Email to Clinic Director

The clinic director has identified a list of responsibilities that he could potentially use within the job description for the manager position, but he wants to gather information from someone who works closely with this department on a regular basis. He asks you to analyze the list of responsibilities and choose 5 that you think are most important. For each of these 5 selected tasks, explain why it is an important responsibility from both a manager and a leader perspective. Draft an email in response to the clinic director’s request that identifies the 5 responsibilities and analyzes each from both perspectives.

· Setting a department vision

· Maintaining a smooth relationship with the physicians

· Overseeing technology acquisition for the department

· Being an effective spokesperson for the organization

· Determining strategies for the future

· Motivating stakeholders

· Ensuring patient satisfaction

· Mentoring new hires

· Fostering collaboration

· Assisting with budgeting

· Aligning team with organizational values

· Facilitating continuing education for staff

· Training new employees

· Connecting people across departments

· Controlling departmental resources

· Establishing a department mission

Your email response should be between 3 and 5 paragraphs in length.

Part II: Manager and Leader Responsibility Infographic

In addition to emailing the clinic director regarding the importance of responsibilities from both a leader and manager perspective, you have also been asked to communicate these important responsibilities to the employees in your department. You decide to create an infographic that explains the responsibilities from both a leader and manager perspective, highlighting the fact that, while not everyone is in a management position, everyone on the team can be a leader in some way.

Your infographic should be 1–2 pages in length and should include at least one APA-formatted resource that supports your explanation of responsibilities. Although not required, you can use this website to help you create an infographic. https://www.easel.ly/

Part III: Response Memo on Evaluation of Candidates

The hiring committee has narrowed their search to three candidates from within your current team: Erica, Kendra, and Arlo. You work with each of these candidates on a daily basis, so the hiring committee asks for your evaluation of the candidates and a recommendation for the manager position. Evaluate the three candidates (Erica, Kendra, and Arlo) based on the responsibilities that you feel are most important and the candidate information provided. Write a memo to the clinical director, who is part of the hiring committee, that includes the following:

· Make a recommendation for one candidate who best displays both manager and leader characteristics. Reference at least 2 responsibilities that were analyzed within your email to the clinical director in Part 1.

· Reference at least 1 appropriate scholarly resource in APA format that supports your recommendation.

(Recommended length: 3 paragraphs)

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