Assume the role of an HR director at a U.S.-based call center that is presently based in the Midwest. The organization plans to expand its call center loca

Consider the following scenario: Assume the role of an HR director at a U.S.-based call center that is presently based in the Midwest. The organization plans to expand its call center locations into the states of South Carolina and Tennessee and the country of India and needs to hire 100 employees. Your organization has been primarily hiring “local” talent, many of whom are relatives of present employees. The Midwest location is union-free but does not have well-defined policies to address employee issues. Additionally, the organization’s approach to performance management is very traditional and may not reflect the needs of the modern workforce. As the HR director, you will create a strategic HR plan that addresses goals related to your organization’s growth. The plan should have an influence across the organization to be successful.

Specifically, you must address the following rubric criteria:

• Employee      Discipline: Compare punitive and nonpunitive disciplinary approaches      and explain the impacts on employee relations. Identify the steps in a      fair employee discipline process and explain the impact to positive      employee relations in the organization.
• Performance      Management: Determine the elements of an effective performance      management system and explain how well the employer’s system meets      organizational needs.
• Employee      and Labor Relations: Determine the differences between union grievance      procedures and nonunion complaint processes and describe improvements that      could be made to a nonunion complaint process.
• Organization      Knowledge and Skill Competencies: Determine HR initiatives that      support the organization knowledge and skill competencies and explain      which behavioral competencies within the Leadership Cluster are the most      appropriate.

Submission – APA, 3 pages