You have been selected to lead a team to decide on a different type of structure in your organization to better serve customers who are complaining about poor service that is slow, impersonal, and not meeting their needs to be heard.

You have been selected to lead a team to decide on a different type of structure in your organization to better serve customers who are complaining about poor service that is slow, impersonal, and not meeting their needs to be heard. Presently, the functional structure isn’t working well.

Share some information from your knowledge using this week’s material that would help the team in its assignment. What is the structure that you would recommend? Why? List the benefits of your proposed structure and potential limitations.

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