Summative Assessment: Model/System Recommendation Report
Given the limited resources and capital/expense budget available to ABC Company, they may need to prioritize the implementation of the three models/systems: SCM, CRM, and ERP. The CEO, therefore, has hired you as a consultant to brief the executives on these three models/systems and make a recommendation as to the preferred implementation order.
Use the Enterprise Model/System Comparison Chart you completed in Weeks 1–3 to evaluate these models/systems and to recommend the proper implementation order that best suits ABC Company’s needs and situation at this time. Your recommendation report will be delivered to the CEO of ABC Company.
Review the ABC Company Scenario.
Write a 1,050- to 1,400-word report in which you:
Summarize your developed comparison chart so the CEO can understand what they are looking at in the chart. Be sure to include your comparison chart within the report.
Describe 3 key differences between SCM, CRM, and ERP models/systems.
Recommend the order of implementation prioritization based on company needs and comparison analysis. Explain your rationale.
Describe the major implementation risks of the recommended models/systems for ABC Company.
Define expected areas of resistance from company staff, suppliers, and customers, and explain how the resistance can be mitigated.
Cite all resources used according to APA guidelines.
The following scenario will be used throughout this course. ABC Company is fictional, and any resemblance to a real company is coincidental.
You have been hired by ABC Company, a small start-up electronics manufacturing company, which has been in business for 3 years and has fewer than 50 employees. The company has a few suppliers and two primary distribution channels to reach their current customer base of about 200 customers. The CEO is concerned that they currently have no way to manage their supply chain, customer outreach/retention, and company processes, which so far is informal and varies by department. The company currently uses spreadsheets to track sales calls and a paper address book to keep customer information. The CEO has asked you to recommend systems that will help ABC get control of their operations, even though their budget is limited, and they may have to prioritize the order of implementation.
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