Using the organization you selected for your course project, prepare a report for the executive leadership team of that organization by addressing the foll

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Reputable sources (sometimes called reliable sources) rely on the reputation of their publication (ex. newspaper or journal) for having high standards of researching, fact-checking, accountability, and ethical reporting.

Example: Wall Street Journal or New York Times

Credible sources rely on the expertise of the author to know the topic completely. The author should have a higher degree (master's or doctorate) in the field they are writing.

Example: A medical doctor writes about the importance of vaccinating children

Scholarly sources are written by experts who have a higher degree in their field and are written for other experts to help them further their research and understanding. They often have a long references list at the end and are sometimes peer-reviewed.

Example: A medical doctor writes about a study she conducted on overweight mice in an academic journal

Scholarly peer-reviewed journal articles can be identified by the following characteristics:

Author(s): They are typically written by professors, researchers, or other scholars who specialize in the field and are often identified by the academic institution at which they work.

Purpose: They are published by professional associations, university publishers or other academic publishers to report research results or discuss ongoing research in detail.

Language: They are highly specialized and may use technical language.

Layout: They will cite their sources and include footnotes, endnotes, or parenthetical citations and/or a list of bibliographic references.

Content: They may include graphs and tables and they undergo a peer review process before publication.

Helpful tips for finding scholarly articles:

Limit your search to peer-reviewed journals only. Some databases allow you to limit searches for articles to peer reviewed journals only. For example, Academic Search Complete has a check-off "Scholarly (Peer Reviewed) Articles" filter:

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My OD Intervention Project—Task 5

Because this is the Week 5 portion of the course project, it is considered a major assignment worth a substantial amount of points. As part of your review of the assignment instructions, review the expanded grading rubric available as a link at the bottom of the basic rubric below.

An important part of the OD process is assessing the effectiveness of interventions and learning from the OD process to create a continual learning cycle.

Company: Amazon

Using the organization you selected for your course project, prepare a report for the executive leadership team of that organization by addressing the following items:

Summarize key details of the OD project so far in your work (this section should be no more than 1–2 paragraphs in your paper):

· What is the organization?

· What are the problems?

· What are the proposed solutions?

Justify an evaluation plan to determine the effectiveness of your interventions:

· Who do you need to ask?

· How will you ask?

· What will you ask?

· What do you need to measure?

· How will you collect the necessary information and analyze it?

Defend a continual learning approach for the organization that creates an organization development value cycle whereby the outcome of the interventions becomes the input for a new cycle:

· What are the potential benefits to the organization of a learning cycle approach to OD?

· What are the potential challenges the organization might face by using a learning cycle approach?

Justify a change leadership plan for the organization that will help them embed the new practices or enhancements into the organization:

· What change leadership model should they consider?

· How should they address resistance to change?

Summarize the top three best practices the organization should adopt that emerge from the entire OD course project.

Assess your own learning from the project:

· What are your key takeaways?

· In what areas do you need further development?

Submission Details:

· Present a 5- to 7-page Microsoft Word document, using APA style.

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Week 5 Project

Student Full Name

Name of University

Course Number and Name

Instructor Name

Date

Everything in Blue should be deleted

Due Week 5

Present a 5-7 page paper (excluding the Title and Reference pages) in a Microsoft Word document formatted in APA style. Cite any sources using the APA guidelines. Review the Instructor Insights in the Announcements for rubric expectations for citations/research/references. Company Name: Amazon

Using the organization you used each week in your course project, prepare a report for the executive leadership team of the organization that addresses the following items:

Week 5 Project

Write your introduction here: Name of your selected organization (Amazon). It should be 1 to 2 good paragraphs that introduce the reader to your topic and it should explain in detail what your paper will be discussing. Much of your introduction may be taken from the assignment itself (in your own words). Read the scenario to get a feel for what the paper is about and explain what your paper will be discussing. Remember, this document is just a template. You will want to review the assignment AND rubric for full details. Finally, please ask me any questions about this assignment.

Overview

Summarize key details of the OD project so far in your work (this section should be no more than 1–2 paragraphs in your paper): What is the organization? What are the problems?

What are the proposed solutions?

Evaluation Plan

Justify an evaluation plan to determine the effectiveness of your interventions:

Who do you need to ask? How will you ask? What will you ask? What do you need to measure? How will you collect the necessary information and measure?

Learning

Defend a continual learning approach for the organization that creates an organization development value cycle whereby the outcome of the interventions becomes the input for a new cycle: What are the potential benefits to the organization of a learning cycle approach to OD? What are the potential challenges the organization might face by using a learning cycle approach?

Leadership Plan

Justify a change leadership plan for the organization that will help them embed the new practices or enhancements into the organization: What change model should they consider? How should they address resistance to change?

Best Practices

Summarize the top three best practices the organization should adopt that emerge from the entire OD course project.

Summary

Assess your own learning from the project: What are your key takeaways? In what areas do you need further development?

References

List your reference here in APA format. The reference page must include all of the references you used, listed in proper APA format. Wikipedia does not qualify as an academic resource.

Note: You will be graded on the quality of your answers, the logic/organization of the report, your language skills, and your writing skills.

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Week 1 Project

Student Full Name

Name of University

Course Number and Name

Instructor Name

Date

Week 1 Project

Introduction

Amazon is one of the largest and recognized e-commerce and technology companies which is known for its innovations and fast development. Nonetheless, like any other large establishment it has its challenges which must be addressed through carefully constructed plans if it is to remain a force to reckon with in the industry and achieve future growth. In this report, I am to present an OD intervention plan for Amazon, and in this case, I will assume to be an external consultant. This approach will enable me to take a neutral stand and use my knowledge to solve the problems facing Amazon’s efficiency, workers, and other goals.

Organizational Background

Amazon was established in 1994 by Jeff Bezos and up to the present, it has become one of the biggest corporations in the world with focus on e-commerce and cloud computing services (Stone, 2022). Amazon has grown significantly to have over 16 million employees worldwide by 2024 and operates in various segments such as e-commerce, video and audio streaming services, AI and cloud computing services through AWS (Stone, 2022). The company is a market leader in a number of sectors, including e-commerce where it holds a large market share in the United States and other countries Also, Amazon Prime membership has come to be one of the core revenue streams for the company and is considered a membership program which provides free and discounted shipping, video and music streaming and many others.

The firm sells almost everything including electronics, books, clothing, and even food through the acquisition of Whole Foods Market (Stone, 2022). It also offers cloud computing services to organisations and governments across the globe. However, as a market leader, Amazon has numerous challenges that can be attributed to its size and structure such as employee relations, operational effectiveness, and keeping the customer at the heart of the business.

Approach

For this project, I will come in as an external consultant to the group. This approach will afford me the opportunity to look at Amazon’s problems as an outsider and apply my knowledge without being prejudiced by the company’s politics and procedures. Being an external consultant it is possible to have a view of other companies and their practices, and introduce the best practices and some new approaches that may be not evident for an internal team. This approach also allows for free flow of communication within all levels of the organization because the employees might be more free with an outsider.

Amazon was established by Jeff Bezos in 1994 and it is one of the biggest e-commerce, cloud computing, and digital streaming company. It has more than 16 million employees all over the globe and they serve in the sectors of retail, technology and logistics (Stone, 2022). Amazon is famous for its customer-oriented strategy and the constant improvement and optimization of its processes. Some of the important products and services of the company are the online retail services, Amazon Prime, AWS and the Amazon Echo smart devices (Stone, 2022). Nevertheless, Amazon has various issues with regards to the employees, operations, and customer satisfaction, and this intervention seeks to address.

Organizational Challenges at Amazon

Employee Engagement and Satisfaction

The biggest problem Amazon faces is the lack of employee engagement and satisfaction. While occupying the leading positions in the market, Amazon has faced some controversies concerning its working conditions, especially in the fulfilment centers (Yohn, 2022). High rates of employee turnover, instances of burnout and complaints about work-life imbalance are some of the challenges that have led to low morale and efficiency (Yohn, 2022). The necessity for change in the area stems from the growing advocacy for better working conditions in Amazon, which are inextricably linked to workers’ satisfaction, turnover, and output.

Operational Efficiency

Another critical test facing Amazon is the continuation of operational efficiency, considering its rapid growth. The logistics, the complex network of warehouses, delivery services, and supply chain management—is, in fact, at the core of the company's business model (Nguyen, 2019). Inefficiencies in these areas will mean delays, rising costs, and dissatisfied customers. It is the huge scale of operations at Amazon that has impelled such operational efficiency change, which calls for continuous innovation and optimization to meet customer demand while keeping a tab on costs.

Customer-Centricity

One of the key factors that have enabled Amazon to achieve its success has been its focus on customers (Stone, 2022). Nonetheless, there is a problem of how to reconcile customer services with the overall profitability of the organization. As the company expands its product and service lines, it may lose sight of the needs of the customer. This is compounded by the fact that the e-commerce and cloud computing industries are becoming more and more crowded with competitors providing similar services (Stone, 2022). The requirement for change in this area arises from the need to enhance the quality of customer service that Amazon prides itself with, while at the same controlling costs as the company moves into new markets.

Conclusion

To conduct the above intervention, as an external OD consultant I would first make a call to the CHRO and the COO of Amazon. These leaders are critical in managing issues to do with employee engagement, operational effectiveness, and customer orientation. Some of the key provisions that must be included in the contract include the Scope of Work that defines the areas to be addressed, the Deliverables that will be provided such as reports and recommendations, the Timeline that will be used to achieve each phase of the project, and the Confidentiality clause that will prevent the disclosure of sensitive information. Regarding the Fee Structure, I would suggest a fixed fee for the initial assessment phase and then a variable fee for the successful implementation of the intervention, which will make my incentives aligned with Amazon and the focus on the results.

References

Nguyen, V. (2019, July 18). Operational challenges of expanding to Amazon, explained. Digital Commerce 360. https://www.digitalcommerce360.com/2019/07/10/operational-challenges-of-expanding-to-amazon-explained/#:~:text=Key%20challenges%20include%20managing%20inventory,returns%20to%20Amazon’s%20high%20standards.

Stone, B. (2022).  Amazon unbound: Jeff Bezos and the invention of a global empire. Simon and Schuster.

Yohn, D. L. (2022, October 12). Amazon faces a crucible moment with employees. Forbes. https://www.forbes.com/sites/deniselyohn/2020/06/02/amazon-faces-a-crucible-moment-with-employees/

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Week 4 Project

Student Full Name

Name of University

Course Number and Name

Instructor Name

Date

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The chief executive officer (CEO) of the organization you have been working with over the past few weeks just called. She informed you that her organization will introduce a Total Quality Management (TQM) approach. She has asked for a report on the following:

Week 4 Project

Amazon, a global leader in e-commerce and technology, is poised to implement Total Quality Management (TQM) across the organization. Since it is my role as an external organizational development consultant to come up with an action plan for change leadership considerations, tools for managing employee stress and communication, and the evaluation process for this significant change in the organizational structure, it will dictate changes warranted by Amazon’s culture and difficulties by relying on the principles and practices of organizational development.

Overview

To support the implementation of TQM at Amazon, the CEO thus needs to utilize the comprehensive model of change leadership. This should center on preparing the organization’s stakeholders for change and managing resistance to change where necessary. Leadership commitment is required; the CEO and the top management champion the TQM vision and the value proposition to all the employees, connecting them with Amazon’s customer obsession and strategic plan. It is about explaining to everyone how TQM will improve the company’s competitive position and customer satisfaction (Anderson, 2019; Deszca et al., 2019; Stone, 2022).

A greater focus on involving the employees can increase the readiness for change in the organization. Increasing the TQM participation by decentralizing the power and using the continuous improvement policy will perfectly match Amazon’s current democratic culture of innovation. The following approach may support eliminating such resistance by bringing employees into ownership of the change efforts (Boewe & Schulten, 2019). Also, dissemination of training and information concerning the details of the TQM should be offered to all the employees to facilitate acknowledgment of the need for change and the ways of affecting it.

However, forming a guiding coalition is helpful in intensifying the change process and dealing with resistance. This coalition can support the TQM initiative and direct its application in the organization (Anderson, 2019; Nguyen, 2019; Stone, 2022). Amazon can go a long way to ensure that the change is supported by addressing people's concerns and highlighting the early gains that resulted from adopting TQM.

Tools

Several methods are suggested to effectively manage employee stress that may arise from implementing TQM. Stress management seminars can be held regularly, including techniques like dealing with stress through mindfulness, time schedules, and work-life balance techniques. By so doing, these workshops can assist the employees in building resilience to handle change-related stress (Anderson, 2019). Other measures to ensure a smooth transition include considering work arrangements such as flexible working hours and teleworking since this will enhance work-life balance among the workers (Boewe & Schulten, 2019; Nguyen, 2019; Stone, 2022).

Improving the current EAPs to offer counseling and support services triangulated to change stress can extend critical assistance to the workers during the implementation of TQM (Anderson, 2019; Deszca et al., 2019; Yohn, 2022). These improved EAPs may offer a company’s workers an option for voicing their issues and obtaining expert advice.

When it comes to disseminating the details of the change, the communication of the change is advisable to engage in the use of multiple modes of communication. This should involve e-mail alerts, posts on the firm’s intranet site, team briefings, and town hall meetings to achieve TQM implementation coverage comprehensiveness (Anderson, 2019; Luthans et al., 2021; Stone, 2022). Since TQM is a change process, it is essential to make TQM and its results visible, which can be done by installing the visual management boards on the physical spaces and online platforms available in the facilities of Amazon (Boewe & Schulten, 2019; Nguyen, 2019; Yohn, 2022).

Fredrickson (2019) suggested having an open forum in which employees can submit questions about TQM on a website that will be responded to by management promptly; this will assist in clearing multiple misunderstandings in real time. This platform is an excellent way of disseminating information on implementing TQM, as it will be a one-stop-point for all employees.

Process

A standardized procedure should be implemented quarterly to assess the success of the TQM implementation. Compared to the baseline and the TQM implementation targets, the current scenario can be checked (Anderson, 2019; Nguyen, 2019; Stone, 2022). These assessments will help identify areas of strength and weakness of the TQM implementation and areas that may need more effort or resource commitment in an organization. Feedback loops should be set up to collect information on the change’s effectiveness, employing employee engagement/attitude surveys, customers’ feedback forms, and process check-ins (Boewe & Schulten, 2019; Luthans et al., 2021; Yohn, 2022). These feedback loops guarantee that all stakeholders’ opinions will be heard and incorporated in the implementation stages.

From the evaluation results, it will be necessary to make corrections to TQM implementation strategy Er; if there are deficiencies, these should be corrected, or if strengths amount to success factors identified in the strategy implementation process, then these should be built on further (Anderson, 2019; Deszca et al., 2019; Stone, 2022). This means that Amazon can improve the TQM application systematically to be more suitable for the organization’s context and needs.

Consequently, the evaluation of the Amazon TQM program’s effect on its performance in terms of financial and business results, market standing, and organizational culture following an annual overall assessment of its validity will facilitate the long-term assessment of the change’s effectiveness (Boewe & Schulten, 2019; Nguyen, 2019; Yohn, 2022). This annual review will assist Amazon to determine the TQM implementation success and the direction to use in its strategic plans References

Anderson, D. (2019). Organization development: The process of leading organizational change (5th ed.). Sage. ISBN: 9781544333021

Boewe, J., & Schulten, J. (2019). The long struggle of the Amazon employees.  Rosa Luxemburg-Stiftung, Brussels. https://www.researchgate.net/publication/361408187_The_long_struggle_of_the_Amazon_employees

Deszca, G., Ingols, C., & Cawsey, T. F. (2019).  Organizational change: An action-oriented toolkit. Sage Publications.

Luthans, F., Luthans, B. C., & Luthans, K. W. (2021).  Organizational behaviour: An evidence-based approach fourteenth edition. IAP.

Nguyen, V. (2019, July 18). Operational challenges of expanding to Amazon, explained. Digital Commerce 360. https://www.digitalcommerce360.com/2019/07/10/operational-challenges-of-expanding-to-amazon explained/#:~:text=Key%20challenges%20include%20managing%20inventory,returns %20to%20Amazon’s%20high%20standards.

Stone, B. (2022). Amazon unbound: Jeff Bezos and the invention of a global empire. Simon and Schuster.

Yohn, D. L. (2022, October 12). Amazon faces a crucible moment with employees. Forbes. https://www.forbes.com/sites/deniselyohn/2020/06/02/amazon-faces-a-crucible-

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Week 3 Project

Student Full Name

Name of University

Course Number and Name

Instructor Name

Date

Week 3 Project

Since 1994, Amazon has been a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. With Amazon Prime, AWS, and Alexa, Amazon has transformed retail with its customer-centric strategy. Amazon has various internal issues that could affect its long-term success, despite its fast development and legendary stature. High personnel turnover, fatigue, and fulfillment center inefficiency are these issues. Amazon must address these difficulties to be competitive and thrive in a dynamic industry.

This study will discuss OD intervention contracting considerations to meet these challenges. As an external OD consultant, I will clearly identify the concerns, intervention level, and data gathering and analysis methods. The report will also include predicted intervention change impacts, a timeline with key stages, and my change agent duties. The report will also address confidentiality, costs, and why I'm qualified for this job.Create and implement a beneficial solution to enhance employee satisfaction, Amazon productivity, and company performance.

Statement of Problem

Amazon's rapid expansion and success have been accompanied by major internal challenges that threaten its longevity. Amazon's high labor turnover and burnout, especially in fulfillment centers, poses a sustainability issue (Henaway, 2023). These concerns stem from the workplace, strong performance pressure, and lack of personal growth. Thus, employee happiness has dropped, resulting in increased turnover and lower productivity.

Group-level Organizational Development (OD) is essential to address these difficulties. This intervention will target Amazon fulfillment facility teams and work environments (Jordão , 2022). Thus, the group intervention aims to boost worker motivation, well-being, and retention. Leadership training, team development, and new, more effective work patterns will arise from new organizational structures, work interactions, and novel methods to increase work quality (Mazzetti & Schaufeli, 2022). Goals and objectives align corporate operations with employee interests to promote business and employee success.

Implications

Amazon's fulfilment centres' high employee turnover and burnout affects operational efficiency, long-term sustainability, and brand reputation.

Operational Impact: High turnover rates disrupt personnel levels by hiring, training, and orienting new hires, which lowers productivity. Hiring and training workers takes time and money that may be utilized to boost production and create innovative methods (Zhenjing et al., 2022). The lack of skilled floor staff slows order processing, increases order errors, and increases customer complaints (Anderson, 2019. The inefficiency here potentially hurt Amazon's strategic position because its major competitive advantage is fast and accurate delivery.

Financial Implications: Staff turnover costs the company money in recruitment, training, and lost productivity. Because burned-out workers spend more time away from work or unproductive, it is worse. Amazon's high-volume, low-margin approach makes these challenges mount up and diminish profitability quickly. If this happens, the employer may be sued for injuries from accidents or mistakes committed by burned-out workers and have to pay compensation, increasing its economic loss (Anderson, 2019).

Cultural and Morale Consequences: High turnover and burnout corrode business culture, making workers feel unloved and overworked. Climate can affect morale, involvement, and loyalty (Amiri et al., 2023). Disengaged workers are

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