Part 1: HSO Comparison Matrix

Step 1: Choose 3 HSO types and insert these types into the three columns.

Step 2: Briefly describe each of the criteria for performance excellence.

Step 3: Describe at least one characteristic from each of the HSO types that could be used to meet the criteria.

Step 4: Provide an example of how each characteristic can be met in each HSO type.

Step 5: Explain the expected impact on patient care or the service provided by each HSO type.

Criteria for Performance Excellence*

Brief Description of Criteria

HSO Type 1

HSO Type 2

HSO Type 3

Leadership

[Description of characteristic]

[Example]

[Expected impact]

Strategy

Customers

Measurement, Analysis, and Knowledge Management

Workforce

Operations

Results

*Reference: National Institute of Standards and Technology. (2019). Baldrige performance excellence program.

Part 2: Executive Summary

Instructions: Based on the results of the HSO Comparison Matrix, write a 1- to 2-page executive summary to the board of directors of one of the HSOs that you selected. Synthesize the information about that HSO and the application of the MBNQA criteria. Summarize the characteristics from the criteria for excellence that might be missing.

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