Define IT service management (ITSM) and explain how you will use it to improve Retention rates of personnel. Explain how ITSM can improve customer satisf

Module 01 Content

1. Based on the scenario presented in the Course Project Introduction, create a PowerPoint presentation and address the following:
   • Define IT service management (ITSM) and explain how you will use it to improve Retention rates of personnel.
   • Explain how ITSM can improve customer satisfaction.
   • List at least three benefits of utilizing ITSM.
   • Explain SLAs.
   • Explain OLAs.
   • Create a 7-10 slide PowerPoint (not including the title slide) that address the questions above. This PowerPoint presentation should highlight your understanding of the project. Please cite any references.
     Please refer to the Rasmussen library for help creating a PowerPoint presentation.

     Submit your completed assignment to the drop box below. Please check the Course Calendar for specific due dates.

     Save your slides as a PowerPoint presentation. (Mac users, please remember to append the ".ppt" extension to the filename.)

     The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore and the date. An example is shown below: