Hermitage Escalator Company Case Study
Week 5: Hermitage Escalator Company Case Study
Hermitage can organize and manage its workforce experience using knowledge management processes. Knowledge management can be defined as the ability to methodically discover, establish, and preserve a firm’s knowledgeable resources and to encourage an atmosphere of constant learning and information exchange. It is significant for an organization to seek avenues that are fundamental for the transmission of both organized information and unspoken expertise between individuals across the company. Tacit knowledge is typically complicated to communicate; It involves peculiar techniques, insight, intelligence, and a guideline or principle that an individual possesses over time (Daft, 2020). Codified knowledge was described by Bosua & Venkitachalam, (2022). as a fundamental procedure in knowledge management; it permits the incorporation and utilization of expertise in learning processes several times. Knowledge codification can be recognized as recording or detailing understood skills and experience in a plain format, such as print or digital, that can easily grasped by employees within and across a particular team. After writing down codified knowledge, the information needs to be properly preserved to increase the possibility of using it numerous times by the establishment (Bosua & Venkitachalam., 2022)
Hermitage Escalator Company Should encourage and facilitate sharing tacit and codified knowledge. Nevertheless, none of those processes are easy. They involve deliberate effort and a plan to achieve that. Over several decades, corporations have invested billions in software programs and numerous technologies for knowledge management. The sharing of knowledge can be achieved through two processes.
Person-to-person approach, whether through physical contact or social media interactions.
People to document approaches using advanced IT systems, manuals, handbooks, etc. (Daft, 2020).
Creating systems to enable both codified and tacit knowledge transfer between employees can facilitate companies’ training plans to acquire and develop within a shorter time frame. The use of shared computer information websites to discover and build casual relationships among peers is significant for knowledge management. There are two notable aspects of making an organization digitalized; they are social network analysis and knowledge management. Managers can apply social network investigation to improve the organization and partnership of team members. Social network analysis supports managers in classifying the centers of unceremonious data interactions inside the company, as well as the familiar frontrunners who help link individuals and teams across company boundaries. Managers also use intranets and other digital IT systems to promote the sharing of both codified and tacit knowledge (Daft, 2020).
Big Data analytics can be referred to as large information above the capability of conventional computer software equipment needed to oversee and maintain the information within an appropriate period. Big data analytics involves investigating enormous amounts of information designed to disclose unknown regularities, relationships, and other beneficial data to make an informed decision. Due to the huge size of this information, regular investigations of large information cannot be performed with present tools of analysis; therefore, a modern style of massive information equipment has been developed (Daft, 2020). Big Data systems are an evolving phase of measurable computer software pieces of knowledge where gigantic volumes of diverse information are collected from several places, controlled, examined in lots, small or cross manner, and distributed to operators and outside applications (Davoudian & Liu, 2021).
Regarding maintaining escalators, big data analytics can become expensive because of its complications, use of all data, volume, organizational structure, and the financial commitment it would entail. These data would need to be sorted out, formatted, and reproduced to avoid misleading insight and improve its quality. It can be costly when each specific issue detected and routinely sent to a technician needs to be investigated; there will be a lot of expenses incurred for each trip with no value. That would be very expensive due to the detail and precision needed in managing escalators (Daft, 2020).
Big data and predictive analytics (BDPA) are an up-and-coming process that involves the use of computer technology to preserve and process very big capacities of numerous information categories in actual time and at a lower price than what it has been previously. Big data and predictive analytic were identified as an information combination and software expertise that can retrieve, mix, and provide insights available through information cleaning, comparing, and providing insights not achievable with previous information systems. BDPA is a promising genius that echoes greater confidence in information as it pertains to its increasing capacity, variation, and speed. The analysis of data from the past helps provide answers to significantly four beneficial questions,
What happened?
Why did this happen?
What is going to happen?
What must be done to make this happen? (Singh et al., 2022).
According to Daft, (2020). in Hermitage Escalator company, the guidelines of maintenance are not obtained from a study material, they are acquired from years of accumulated experience and skillset built by numerous maintenance and repair technicians over periods of job performance.
Hermitage Escalator company has a remote monitoring program that would assist technicians in putting together the initial creation of written guidelines that will facilitate the communication of the problem to the right individual. With modern technology, digital media has become a very vital tool for storing large amounts of information from the internet. This brought about the transaction processing systems that can be used to computerize information automatically for a company’s regular schedule and daily transactions. Data warehousing and internal business intelligence are other important systems utilized for substantial record-keeping and retrieval. Through enhanced analytics for artificial intelligence, this information will likely present corporations with an excellent understanding of companies and strategies (Daft, 2020). Internal business intelligence is defined as various levels of examination carried out by using information inside the company obtained from a wide range of technologies within the company, such as customer relationship management system, economics system, or firm internet site (Ahmad et al., 2023).
Biblically, as Christians, we are empowered with different gifts and capabilities to do well in life. Just as Hermitage Escalator company needed to keep changing some aspects of its business to overcome its obstacles, so are we, as believers, encouraged to stand firm. Galatians 5:1 states, “It is for freedom that Christ has set us free. Stand firm, then, and do not let yourselves be burdened again by a yoke of slavery” (New International Version, 1973/2011). Standing firm can mean using your freedom, Christ, to the glory of his name and putting our flesh to subjection; it can also mean contour renewal of our spirit.
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