Enhancing Communication and Reducing Wait Times in Endoscopy Procedures
Prompt:
An annotated bibliography is a shortparagraph describing and evaluating the quality of each research/EBP journal article. The reference is above the summary in APA 7th edition format and acts both as the citation and reference for the summary. Therefore, avoid direct quotes, but if you must, then you would cite it as (p.include the number). In addition, the student must explain: What the article is about; the relevancy of the topic to the student’s chosen quality improvement project proposal, and the overall quality of the article.
Enhancing Communication and Reducing Wait Times in Endoscopy Procedures:
A Quality Improvement Project
Efficient communication and streamlined workflow are vital in healthcare. This paper outlines a quality improvement project at Hazard ARH Regional Medical Center aimed at enhancing communication and reducing wait times for endoscopic procedures. Through thorough analysis and staff input, the project aims to create a more patient-centered experience. By addressing challenges such as resistance to change, the goal is to improve patient care and satisfaction.
Project Description
The project aims to enhance communication and reduce wait times in endoscopy procedures at Hazard ARH Regional Medical Center. Its general purpose is to improve patient satisfaction by providing a more streamlined and patient-centered experience. Significant benefits are expected within about six months to a year of implementation. Major hurdles to overcome include resistance to change among staff, logistical challenges in implementing new processes, and ensuring sustained adherence to new communication protocols.
Presentation
The need for this project became apparent through ongoing assessment of patient feedback and internal quality metrics. The facility recognizes the seriousness of the problem, as evidenced by its impact on patient satisfaction and staff efficiency. Failure to address this issue could lead to decreased patient confidence in the facility, increased staff stress and burnout, and potential negative outcomes for patients due to miscommunication or delays in care.
Etiology
Contributing factors to the problem include inadequate communication protocols, lack of standardized procedures, and high patient volume. From the perspective of staff nurses, the issue manifests as increased workload and frustration due to inefficiencies. Leaders recognize the impact on patient satisfaction and operational efficiency. Literature highlights the significance of effective communication in patient outcomes, emphasizing its role in reducing anxiety, improving adherence to treatment plans, and enhancing overall patient experience. Patients place a high value on the following aspects of care: proper description of the procedure, clear pre- and post-operation communication, comfort and tolerability during the procedure, personal manner of the endoscopist and nurses, and technical quality of care (Day & Savides, 2022).
Other Needs
Needs assessment involved analyzing patient feedback, reviewing quality metrics, and consulting with staff and leadership. Data was readily available through internal databases and patient surveys. Other potential projects considered included patient education programs, digital scheduling systems, and pre-procedure checklists. However, these were discarded in favor of the communication-focused project due to its direct impact on patient experience and satisfaction. A range of quality improvement projects, including those addressing workflow efficiency and patient education, could be addressed in the future.
Initially, several quality improvement project ideas were discussed, including developing a patient education program, introducing a digital scheduling system, and creating a pre-procedure checklist. However, after assessment, the focus shifted towards improving communication between staff and patients due to its critical importance in enhancing patient experience and satisfaction.
Approximately two years ago, a quality improvement initiative aimed at reducing procedural wait times was conducted. However, it did not address communication issues comprehensively. While it succeeded in reducing wait times, it did not significantly impact patient satisfaction levels or resolve communication problems.
Despite previous efforts, there remains a substantial opportunity for improvement in communication and patient satisfaction. The previous project’s outcomes highlighted the persistent need to address communication gaps directly.
Target Population
The primary beneficiaries of this project are patients undergoing endoscopy procedures at Hazard ARH Regional Medical Center. This includes individuals of various ages and demographics who may experience anxiety or uncertainty related to their procedures. While evidence supporting interventions for this population was readily available, the challenge lies in effectively implementing these strategies to maximize their benefits. Aside from reducing risks associated with miscommunication or delays, the project also aims to improve overall patient experience and satisfaction.
Implementing EBP
Related research-based evidence was readily available, although some additional searches were needed to identify best practices specific to the endoscopy unit setting. Leaders and staff at the facility have shown openness to changing practices to address this problem, recognizing the potential benefits for both patients and staff.
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