Learning the Art of Helping: Building Blocks and Techniques
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Chapter Outline
Reasons for Reflecting
Reflecting Content, Thoughts, Feelings, Meaning
The Skill of Paraphrasing
Common Problems in Paraphrasing
Copyright © 2021, 2017, 2013 Pearson Education, Inc. All Rights Reserved
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Learning Objectives
5.1 Differentiate between different kinds of reflections, including paraphrases, reflections of feeling, and reflections of meaning.
5.2 Construct paraphrases of client statements.
5.3 Be aware of common problems in paraphrasing, and understand strategies to overcome them.
Copyright © 2021, 2017, 2013 Pearson Education, Inc. All Rights Reserved
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Reasons for Reflecting
Verbally communicates empathy
Confirm or correct what client is saying
Stimulates further exploration of client’s experience: An opening effect
Captures relevant aspects of client’s message that may remain camouflaged
Copyright © 2021, 2017, 2013 Pearson Education, Inc. All Rights Reserved
Components of the Client’s Message
To really help, we need to get to deeper levels of the components in a client’s message:
Facts & Thoughts
Feelings
Underlying meanings
Copyright © 2021, 2017, 2013 Pearson Education, Inc. All Rights Reserved
Reflecting Skills
Reflecting skills are specialized interventions to stimulate deeper exploration and understanding
Three types:
Cognitive: client’s understanding of facts and thoughts
Paraphrasing
Emotional: client’s understanding of feelings
Reflecting Feelings
Existential: hidden meanings
Reflecting Meaning
People are usually most comfortable talking about content or facts
Copyright © 2021, 2017, 2013 Pearson Education, Inc. All Rights Reserved
How to Reflect Content & Thoughts: Paraphrasing
Not word-for-word parroting
Nonjudgmental restatement of facts and thoughts
Highlight that it is the client’s perspective
Listen carefully to client’s story
Provide neutral and condensed version of the facts and thoughts
Copyright © 2021, 2017, 2013 Pearson Education, Inc. All Rights Reserved
When to Paraphrase: Nonjudgmental Listening Sequence
Copyright © 2021, 2017, 2013 Pearson Education, Inc. All Rights Reserved
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