This week we will be reviewing the fulfillment process, also known as the order-to-cash process.

1. This week we will be reviewing the fulfillment process, also known as the order-to-cash process. Order fulfillment involves the transactions necessary to take finished product and fill customer orders. As you recall, the procurement process previously studied involved using a number of documents to keep track of the steps of the process. In a similar way, we will look at the fulfillment process to understand the steps involved, which documents are needed, and the data that should be tracked during the process. We will look at the physcial flow, the data and document flow, the financial flow, and the Information flow (instance and process level). In particular, we will walk through the documents used during the fulfillment process to understand the data used to track the process.We will also take a look at an extended intercompany process – Customer Relationship Management (CRM). CRM is an important capability that works with the fulfillment process to capture and manage information between an organization and its customers (or constituents, clients, or whoever is served by the organization). Perhaps the largest and most well-known of current CRM vendors is Salesforce.com. We will briefly look at their scope of offerings and note some key characteristics of their software.
2. AssignmentRead Chapter 4 of the text.Provide answers for Review Questions 1,2,4, and 5 on pg 98.Provide answers for Assignment questions 4 and 5 on pg. 98. You should have 7 documents to illustrate the procurement process. Make sure you use the data from the assignment and chapter (descriptions, prices,company address, etc) when filling out the documents. You may create your own templates for each document, or you may use ones downloaded from the Internet, as long as they are filled out with the necessary information.
3. You may re-use any documents from Week 3 (procurement process) that are applicable.Use page 88-89 to assist in answering question 5.

need documents as requested. and need to sets of answers. need 2 different answers in 2 documents.

this the link for the textbook. https://www.yumpu.com/en/document/read/25196135/es…

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