Marketing Question
Total Quality Management (BUSS-20005) – Spring 2024 – CW2– QP IN SEMESTER INDIVIDUAL ASSIGNMENT Module Code: BUSS 20005 Module Name: Total Quality Management Level: 2 Max. Marks: 100 Instructions to Student • • • • • Answer all questions. Deadline of submission: 19/05/2024 23:59 The marks received on the assignment will be scaled down to the actual weightage of the assignment which is marks Formative feedback on the complete assignment draft will be provided if the draft is submitted at least 10 days before the final submission date. Feedback after final evaluation will be provided by 09/06/2024 Module Learning Outcomes 1. Critically discuss the role of technology, managers, employees, and customers in developing a quality-based workplace. 2. Appraise and analyse quality management issues in the industry and suggest implementable solutions. Assignment Objective Critically discuss the role of technology, managers, employees, and customers in developing a quality-based workplace. Appraise and analyse quality management issues in the industry and suggest implementable solutions. Assignment Tasks TQM plays a significant role in organizational development and process improvements. You as Quality Manger, you would like to start TQM initiation/ TQM Implementation or TQM evaluation. Select any Oman organization of your choice. Study the fundamental concepts of Quality Management System, TQM principles and perform the following tasks. MEC_AMO_TEM_035_04 Page 1 of 8 Total Quality Management (BUSS-20005) – Spring 2024 – CW2– QP Task 1 : Critically evaluate any 5 quality management systems or total quality management literatures and compile the summary. (20 Marks) Task 2 : Critically discuss the role of leadership, technology, employees, and customers in managing a quality-based workplace in the selected organisation. Discussion should be very specific to the company and minimum 6 key areas / attributes must be discussed. (40 Marks) (The discussion must be justified with mapping of key attributes such as leadership, Quality control strategy and policy, Participation and Team Work, Quality Assurance System, TQM Tools, Customer Focus, Technology, Quality Control Systems or any other relevant attributes.) Task 3. Graphically illustrate a TQM model or continuous process improvement Mind Map/TQM Process Flow Chart / TQM Block Diagram or DMAIC cycle for the selected company. Provide a narration or theoretical explanation for the illustrated diagram along with relevant process / information flow. (20 Marks) Task 4. Appraise and analyses quality management challenges in the company. Evaluate the challenges and recommend the solutions to overcome these challenges. (10 marks) Task 5 : Reflection of MOOC course (5 marks) https://alison.com/course/introduction-to-quality-management-revised-2018 Task 6 : References (APA 7th Edition) (5 marks) Rules & Regulations: • • • • • All resources should be cited using APA 7th edition referencing style. The final assignment must have a Title page, Table of Contents, References/ bibliography using APA 7th edition referencing style and page numbers. Title Page must have Assignment Name, Module name, Session, your name, ID, and the name of the faculty. Softcopy in word format is to be submitted through Turnitin link on MEC Learn (Moodle). Viva will be conducted after the assignment submission as per the dates informed earlier. Guidelines: Below are the key guidelines however, specific requirements are elaborately provided. • Assignment must be computer typed. ➢ Font – Times New Roman ➢ Font – Style – Regular ➢ Font – Size – 12 ➢ Heading should be with Font Size 14, Bold, Capital and Underline. MEC_AMO_TEM_035_04 Page 2 of 8 Total Quality Management (BUSS-20005) – Spring 2024 – CW2– QP ▪ ▪ ➢ Explain with suitable diagrams wherever required. Diagrams must be drawn using suitable software or by pencil. Each student has to do the assignment individually / Students have to do the assignment collaboratively and each student should write a brief reflection on their contribution and learnings from group work. You can refer books in E-Library or use internet resource. But you should not cut and paste material from internet nor provide photocopied material from books. The assignment answers should be in your own words after understanding the matter from the above resources. Submission Guidelines : Max. Marks: 100 1. Total words count: 2500 words (+ or -10% ). 2. The report should contain: ✓ cover page, which indicates title, names of students, name of the professor and date and place of submission (students can use provided template); ✓ table of contents; ✓ introduction, which discloses the goal of the report, indicates objectives, explains the main methods and data used for the research, briefly describes structure of the report; ✓ discussion, description of main points with proper in-text references; (Task 1 to Task 4) ✓ conclusions that reveal main findings regarding each point and challenges faced during completing the assignment; ✓ MOOC lecture discussions ✓ list of references (using Coventry Harvard style of referencing), minimum of five, mix of journals / books / related websites; ✓ appendices if needed (appendices are not included in the main report words count); 3. The report should be done in Word, font size 12, font style Times New Roman, text color black, colors can be used ONLY in appendices; main body of the report should be black and white. 4. Report should be submitted through Moodle ONLY on time, any delay will lead to deduction in total marks. MEC_AMO_TEM_035_04 Page 3 of 8 Total Quality Management (BUSS-20005) – Spring 2024 – CW2– QP LATE SUBMISSIONS: Penalty for late submission – 5% of the maximum mark specified for the assessment is to be deducted for each working day for a maximum of one week. Upon discretion of the faculty, student may be called for the VIVA-VOCE. Failing to appear for VIVA or to respond to the questions asked during the VIVA may lead to a failing mark in the assessment. Note: Marks awarded are provisional until approved by the exam board. Evaluation Criteria Discussions: Task 1 : Literature review of TQM or QMS research articles. Task 3 : Critically discuss the role of leadership , technology, employees, and customers in managing a quality based workplace. Discussion should be very specific to the selected company and minimum 6 key areas / attributes must be discussed. Task 4 : Graphically illustrate a TQM model/Mind Map/TQM Process Flow Chart or DMAIC cycle for the selected company. Provide a narration or theoretical explanation for the illustrated diagram along with relevant process / information flow. Task 5 : Appraise and analyses quality management challenges in the company. Evaluate the challenges and recommend the solutions to overcome these challenges. MOOC : Reflection on following MOOC lecture https://alison.com/course/introduction-to-quality-management-revised-2018 • Referencing: All resources should be cited using APA 7th edition referencing style. (Note: Student is required to include minimum of five (7-10) references out of which minimum 2 from e-resource libraries) Total Marks allotted 20 40 20 10 5 5 100 Note: Marks awarded in the assessment are provisional till it is approved by the exam board Assessment Evaluation Criteria The evaluation grid given below shall be applicable to the assignment and module needs. MEC_AMO_TEM_035_04 Page 4 of 8 Total Quality Management (BUSS-20005) – Spring 2024 – CW2– QP Classification And % Range Outstanding First Class 94 -100 Excellent 84 – 93.99 Knowledge and Understanding/ Application of Theory / Evidence of Reading Technical / Practical Skills Reflection and critical analysis General / Transferable skills* • Outstanding knowledge and depth of understanding of principles and concepts. • Outstanding ability to apply the theoretical concepts by considering of information systematically. • Evidence of reading a wide range of educational literature/research and where applicable workplace strategies, policies and procedures. • Tasks completed with very high accuracy. • Outstanding skills in interpretation of results / and accomplishing practical tasks. • Demonstrates high degree of autonomy in completing tasks • Outstanding skills for critical analysis, evaluation and synthesizing. • Outstanding reflective practices, demonstrating outstanding personal learning and growth, insight into required professional values and principles and professional development planning. • Original Findings presented with conviction and justified very well • Excellent knowledge and depth of understanding of principles and concepts. • Excellent ability to apply the theoretical concepts by considering of information systematically. • Evidence of beyond the minimum expected range of of educational literature/research and where applicable workplace strategies, policies and procedures. • Tasks completed with high accuracy. • Excellent skills in interpretation of results / and accomplishing practical tasks. • Excellent skills for critical analysis, evaluation and synthesizing. • Excellent reflective practices, demonstrating excellent personal learning and growth, insight into required professional values and principles and professional development planning. • Findings presented with conviction and justified well • Outstanding ability to use learning resources • Outstanding presentation, logically structured, using accurate grammar and spelling. • Mostly correct crossreferencing and links to supporting evidence • Outstanding ability to communicate the information verbally and in writing. • Outstanding ability to work in groups and to manage teams. • Outstanding ability to learn autonomously. • Very accurate referencing and bibliography using appropriate referencing style • Outstanding problem solving skills and outstanding decision-making skills. • Excellent ability to use learning resources MEC_AMO_TEM_035_04 • Excellent presentation, logically structured, using accurate grammar and spelling. • Mostly correct crossreferencing and links to supporting evidence • Excellent ability to communicate the information verbally and in writing. • Excellent ability to work in groups and to manage teams. • Excellent ability to learn autonomously. • Accurate referencing and bibliography using appropriate referencing style • Excellent problem solving skills for decision-making skills. Page 5 of 8 Third Class Second Class, Lower Division Second Class, Upper Division Total Quality Management (BUSS-20005) – Spring 2024 – CW2– QP Very Good 77 – 83.99 Good 70 – 76.99 Satisfactory 60 – 69.99 • Very good knowledge and depth of understanding of principles and concepts. • Very good ability to apply the theoretical concepts by considering of information systematically. • Evidence of reading a very good number of educational literature/research and where applicable workplace strategies, policies and procedures. • Tasks completed with very good accuracy. • Very good skills in interpretation of results / and accomplishing practical tasks. • Very good skills for critical analysis, evaluation and synthesizing. • Very good reflective practices, demonstrating very Good personal learning and growth, insight into required professional values and principles and professional development planning. • Findings presented with conviction with very good justification • Good knowledge and depth of understanding of principles and concepts. • Good ability to apply the theoretical concepts by considering of information systematically. • Evidence of reading a good number of educational literature/research and where applicable workplace strategies, policies and procedures. • Tasks completed with good accuracy. • Good skills in interpretation of results / and accomplishing practical tasks. • Good skills for critical analysis, evaluation and synthesizing. • Good reflective practices, demonstrating good personal learning and growth, insight into required professional values and principles and professional development planning. • Findings presented with conviction and good justification. • Satisfactory knowledge and depth of understanding of principles and concepts. • Fair application of the theoretical concepts by considering of information systematically. • Evidence of reading a fair number of educational literature/research and where applicable workplace strategies, policies and procedures. • Tasks completed with satisfactory accuracy. • Satisfactory skills in interpretation of results / and accomplishing practical tasks. • Satisfactory skills for critical analysis, evaluation and synthesizing. • Satisfactory reflective practices, demonstrating fair personal learning and growth, insight into required professional values and principles and professional development planning. • Findings presented with conviction and satisfactory justification. MEC_AMO_TEM_035_04 • Very good ability to use learning resources • Very good presentation, logically structured, using accurate grammar and spelling. • Mostly correct crossreferencing and links to supporting evidence • Very good ability to communicate the information verbally and in writing. • Very good ability to work in groups and to manage teams. • Very good ability to learn autonomously. • Precise referencing and bibliography using appropriate referencing style • Very good problem solving skills decision-making skills. • Good ability to use learning resources • Good presentation, logically structured, using accurate grammar and spelling. • correct cross-referencing and links to supporting evidence • Good ability to communicate the information verbally and in writing. • Good ability to work in groups and to manage teams. • Good ability to learn autonomously. • Good referencing and bibliography using appropriate referencing style • Good problem solving skills and decision-making skills. • Satisfactory presentation, logically structured, using accurate grammar and spelling. • Satisfactory crossreferencing and links to supporting evidence • Satisfactory ability to communicate the information verbally and in writing. • Satisfactory ability to work in groups and to manage teams. • Satisfactory ability to learn autonomously. Page 6 of 8 Total Quality Management (BUSS-20005) – Spring 2024 – CW2– QP Acceptable / Pass 50 – 59.9 Fail / Poor
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