The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.

The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.

Students are advised to make their work clear and well presented; marks may be reduced for poor presentation. This includes filling your information on the cover page.

Students must mention question number clearly in their answer.

Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.

All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).

Assignment Instructions:

Title: Towards “Cognitively Complex” Problem Solving: Six Models of Public Service Reforms (Case Study).

Author: Willy McCourt

Assignment Questions: (Marks 10)

Read the attached case study and answer the following Questions:

Question 1: What do you understand by the Cognitively Complex Problem-Solving method used in this case study/ (400 words).

Question 2: Discuss the six models of problem-solving approach that are useful for public service reform (400 words).

Question 3: What are the expected problems in public service reform, and suggest a suitable solution? (400 words).

Question 4: Why capacity building is a distinctive feature of public administration at various organizations in many countries? (400 words).