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1 – Internship Report Cover Page Introduction This internship testimony concludes my dramatic three-month’ performance at the Loss Adjusting and Surveying Company. Consecutively, I immersed myself in the loss adjustment and surveying working spheres, in which I encountered a cacophony of various tasks and challenges. The main purpose of the current report is to provide a detailed account of my work as an intern by describing the tasks done, clarifying the abilities attained, pointing out the barriers faced, and, ultimately, explaining the impact of the internship on my career development. Across the rest of the following sections, I am going to strive to convey the details of LASC, including its organizational design, how it carries out its operations, and also the types of services it provides. Moreover, I try to clarify the nitty-gritty of particular duties that were assigned to me during this period, highlighting the function of theoretical knowledge that you acquire in academic settings. Through the report in which I describe my activities at the internship, I aim to provide practical implications for fellow students, educators, and sector stakeholders in loss adjustments and surveying. This report not only validates my own epiphany but propels me further into the realms of growth and progress where experiential learning in tandem with theoretical learning is prevalent. Through critical analysis and reflection, I ultimately make a strong case for how the internship benefited me by far more than improving my training and practicing innovation in business. 2 A Brief Executive Summary of the Internship I was excited when I got hired at Loss Adjusting and Surveying Co., where I was lucky to receive practical training and develop my skills in loss adjustment and surveying operations. Loss Adjusting and Surveying Limited is a renowned company that aims to provide high-quality loss adjustment services and does a proper survey to evaluate the risk related to insurance purposes. With highly enthusiastic and goal-oriented professionals and a dedication to the highest standards of insurance risk management, our company stands out as the stone of the field. I was engaged in multiple roles presented by loss adjustment and surveying during the internship period, aimed at improving my understanding of them. Sick leaves, vacation leaves, and work leaves are among those employee leave-taking mechanisms that were my major duties. The performance of this task involved tremendous precision as I carefully examined leave applications, backed them up with related documents, and put the right records in place accordingly. I learned how to be organized, punctual, and abide by the company policies and procedures, which have contributed greatly to my personal growth. Besides, I took part in the fieldwork by visiting sites with senior colleagues who had much experience. With these inspections, I have had the hands-on experience of checking the property and also identifying the risks that builders and owners are exposed to during insurance claims. Keeping up the necessary report cards with detailed inspection reports was evident, requiring a high level of attention to detail and smooth communication approaches. It was a little difficult for me to assess the technical characteristics of a building property at the beginning of my job. However, as I have an open-minded attitude and a continuous improvement mentality, I was able to become familiar with the technical aspects, and my knowledge of property assessment has considerably increased. Secondly, I got involved in reviewing and updating insurance policies for clients, conducting due diligence on policy management issues for efficacy and speed. At the beginning, understanding complex insurance language and terms was a challenge to me; however, through perseverance and the use of industry resources, I became fluent in unraveling the wording of the insurance policies and able to make strategic policy enhancements for the client. To conclude, interning at Loss Adjusting and Surveying Co. gave me practical experience, an inside look into the industry, and made me realize that I have much better 3 knowledge about the insurance survey. The interaction with real cases and counseling from experienced practitioners has definitely helped me to learn about my journey to the insurance risk management industry and added to my professional growth and future prospects. Acknowledgment The first of all the people to whom I give my heartfelt thanks is everyone who supported me during my loss adjustment and surveying. It was a great experience, and I am extremely grateful for the guidance and mentorship provided by my field instructor, whose expertise and insights have been of invaluable help for my learning. I am also grateful to my fellow interns and my managers, who were my support system during the internship period, as they always encouraged, advised, and worked with me patiently. Furthermore, I would like to give a note of thanks to my thesis supervisor for their advice and encouragement. Undoubtedly, this journey of mine would not have been achieved without those people who kept on disregarding my doubts and helped me worthily progress forward. 4 Table of Contents Introduction1 A Brief Executive Summary of the Internship2 Acknowledgment3 Chapter 1: Description of the Company6 Full Title, History, and Mailing Address6 Sector of Operation, Products, and Services6 Sector of Operation, Products, and ServicesError! Bookmark not defined. Customer/Client Base7 Organization Chart and Number of Employees8 Functions of Different Departments and Divisions9 Overview of the Production System or Service Procedure9 Accounting/Finance/IT/Quality/Marketing Standards and Principles9 Telecommunication Technologies Used10 Quality Planning and Control Activities10 Financial analysis and decision-making methods10 Marketing, Selling, and Human Resources Analysis10 Chapter 2: Internship Activities11 Working conditions and functions11 Description of the GM/HR Department.11 Tasks and Activities During the Training Period11 Gained Skills and Their Value12 Other Tasks Not Related to the Trainee’s Major12 Incentives Received13 Working Documents and Analysis Performed13 5 Comparison between Theory and Practice13 Work Samples Encountered or Conducted13 Lessons Learned13 Chapter 3: Recommendations14 Advantageous Aspects of the Training Program14 Challenges Faced and How They Were Overcome15 Recommendations to Improve the College’s Training Program15 Recommendations for the Training Company15 Conclusion15 6 Chapter 1: Description of the Company LAS Co. is uniquely located in the midst of a busy city and can be pinpointed as a source of excellence in insurance risk management. Placed against a background of necessity and innovation, our voyage was embarked on with streams of risk management and disaster mitigation in the ebb of struggle for survival. Established in 2010, the organization’s founders, being visionary in nature, wanted to build a company surpassing the ordinary, which, in pursuit of the aforementioned vision, developed cutting-edge solutions for the numerous complications in the field of insurance. Full Title, History, and Mailing Address The full title of the company is Soulat Loss Adjusting and Survey Co. Ltd. According to the information on their website, Soulat Loss Adjusting and Survey Co. Ltd was born out of enthusiasm to add value to the insurance industry in Saudi Arabia. The company is licensed by the Saudi Monetary Agency (SAMA) and employs experienced and professional loss adjusters with extensive local knowledge of the Saudi market. The mailing address of Soulat Loss Adjusting and Survey Co. Ltd is: Al-Johara Commercial Center, Majra Asial Street, Near Al-Serafi Mega Mall. They can be contacted through: Phone: +966 2 261 2242 Email: [email protected] The company’s website, which provides more information about their services and team, is: https://www.soulat-ksa.com Sector of Operation, Products, and Services From what I understood during my internship, Soulat Loss Adjusting and Survey Co. Ltd is a company that works in the insurance industry in Saudi Arabia. They provide independent loss adjusting services, which means they help insurance companies assess and manage claims. The company has a license from the Saudi Monetary Agency (SAMA) and employs loss adjusters who have a lot of experience and knowledge about the local market. During my time there, I learned that the company offers different types of services: Engineering Services: A big part of their work involves handling claims related to engineering projects like construction sites, machinery breakdowns, etc. They have experience with claims like Contractors’ All Risks (CAR), Erection All Risks (EAR), Contractors’ Plant and 7 Machinery (CPM), and Machinery Breakdown (MB). From what I saw, they have built a good reputation in the Saudi market for handling these kinds of engineering-related claims. Pre-Risk Services: They also do pre-risk surveys for insurance companies, brokers, and clients who want to get insured. This means they assess the potential risks and hazards involved and provide detailed reports. These reports help the insurers decide if they should provide coverage and what kind of risk improvement measures might be needed. Property Services: The loss adjusters at the company are experienced in dealing with various property-related claims, such as fires, natural disasters, business interruptions, and other incidents. They can also work with forensic experts to investigate the root causes of accidents or incidents. Marine Services: Another service they provide is marine surveys, which involve inspecting cargo, checking conditions before shipment, assessing stevedoring liability (loading/unloading of ships), and other marine-related tasks. The company has marine surveyors who have a lot of knowledge about different types of marine claims, like issues with container units, sampling and testing moisture levels, and so on. From what I observed, the company values ethics, innovation, and being inclusive. Their goal seems to be providing reliable and efficient services to become one of the top loss adjusting and surveying firms in the Saudi market. Customer/Client Base Soulat Loss Adjusting and Survey Co. Ltd serves a diverse client base across various industries and sectors in Saudi Arabia. The company has built a strong reputation among individual homeowners, emerging businesses, and prominent corporations seeking reliable insurance solutions tailored to their specific needs. As evident from the list of clients, Soulat Loss Adjusting and Survey Co. Ltd has established professional service agreements with renowned and prominent insurance companies in the region. These insurance companies entrust the company to independently survey and adjust different types of claims, showcasing their confidence in the company’s expertise and professionalism. Whether it is individual homeowners seeking comprehensive all-risk coverage or multinational corporations operating in high-risk environments, Soulat Loss Adjusting and Survey Co. Ltd functions as a trusted advisor, providing tailored insurance solutions to mitigate 8 risks and protect their clients’ interests effectively. Through its commitment to excellence and client-centric approach, Soulat Loss Adjusting and Survey Co. Ltd has solidified its position as a reliable partner for insurance companies, businesses, and individuals alike, contributing to sustainable growth and market prosperity in the Saudi insurance sector. Organization Chart and Number of Employees Soulat Loss Adjusting has a collaborative organizational structure with synergy across all levels. The company is led by a team of visionary leaders who bring together a diverse talent pool possessing deep industry expertise and unwavering commitment to service excellence. Every team member, from experienced veterans to fresh interns like myself, plays a vital role in driving the company towards its goals. Although a relatively small setup with only 7 employees, the team is highly functional, coordinated and driven to deliver their best. Soulat Loss Adjusting employs data-driven decision-making backed by intelligent modeling, scenario analysis and empirical evidence. This analytical approach guides strategic thinking, risk mitigation and identifying growth opportunities. Their holistic view integrates marketing, sales and HR for a synergistic impact. The marketing strategy blends digital, content and targeted advertising to increase brand salience. The sales team utilizes consultative selling and nurtures client relationships. HR initiatives focus on attracting, developing and retaining a talented, high-performing workforce motivated to excel. General Manager/CEO Yassen Ismail Alsomali HR Department Technical Department ABDUL RAHMAN HARIRI Loss Adjuster Specialist Eng.Fasih Ahmad Omar Alsomali Ashraf Alsomali HR Admin Kashif Khan 9 Functions of Different Departments and Divisions The integrated systems approach is how LAS Co. achieves collaboration between departments and divisions, where each has its own unique mandate and scope of operation. Our company’s administration department ensures meticulous record-keeping; every risk assessment and surveying division has its own astuteness; and all the operations are perfectly orchestrated to deliver more than value and beyond- expectations. By ensuring the welfare of our workers and the development of our teams, the HR department provides a safety net for the workers. At the same time, our finance and accounting departments promote the highest standards of fiscal responsibility and transparency. Overview of the Production System or Service Procedure Efficiency and efficacy are core concepts. We update every production system and service procedure detail in LAS Co. Starting from the initial contact with the client and all the way down to the insurance claim settlement processes, we are ready and able to deliver fast, correct, and, of course, economical solutions. An innovative mix of current technology and ancient techniques makes sure that all clients have a business process with LAS Co. that is professional, competent, and secure. Accounting/Finance/IT/Quality/Marketing Standards and Principles LAS Company is based on the best ethical frameworks of accounting and finance, including IT, quality, and marketing, with the ultimate goal of integrity, honesty, and innovation. Our financial and accounting policies comply with the most stringent of regulations, thus guaranteeing the appropriate condition of all transactions as well as their accurate recording. Our comprehensive cybersecurity measures, including modern cyberinfrastructure tools, protect our valuable data and suppress rising cyber threats. 10 Telecommunication Technologies Used The fact that we live in a period of connectivity and communication means that the use of advanced telecommunication technologies by LAS Co. helps to realize the goal of real-time interactions and smooth collaborations. Via virtual conferencing platforms and encryption-based messaging systems, our telecommunication platform bridges non-physical barriers and facilitates increased interconnectedness with clients, colleagues, and stakeholders from different parts of the world. Quality Planning and Control Activities Quality puts emphasis on every area of our LAS Co.’s business and operations, becoming the key value driver of our services. We are able to achieve superlative quality and precision through our strict quality planning and control efforts and strive for the utmost professionalism, accuracy, and effectiveness with every client interaction. From the highest standards of operational procedures to the improvement of our performance, we will put all our energy into our pursuit of operational excellence and making our clients happy. Financial analysis and decision-making methods LAS Co. implements a data-driven methodology for financial analysis and decisionmaking, connecting it with top industry techniques and technologies in order to provide strategic inputs and projects. Our financial experts are decorated with the application of intelligent modeling techniques and scenario analyses to project trends, mitigate risks, and find growth avenues as well as opportunities for optimization. The basis of every choice LAS Co. makes is empirical proof, which guides the company through the in-depth search for risk and potential benefit. Marketing, Selling, and Human Resources Analysis The uniqueness of LAS Co. is its holistic approach to marketing, selling, and HRM, understanding that brand perception, sales effectiveness, and human resources are symbiotic relationships. We are highly flexible in our marketing approach and adept at blending digital marketing with content marketing and targeted advertising to increase brand awareness among our prospective clients. Our sales unit employs consultative selling technologies and relationship-building strategies to nourish leads and make clients pass more of the transactions through the company. On the other hand, the analysis of human resources integrates such 11 competencies as recruitment, development, and retention of talent to form a high-performance culture where the workers will be motivated to give their best. Chapter 2: Internship Activities It was a season of tapestry learning and growth while I ambled my way through the hustle and bustle of the Loss Adjusting and Surveying Co. internship. Every day of the workday inside our job felt like a plethora of freshly unexplored facets where I could utilize and hone my diverse skills to increase my knowledge and experience. Working conditions and functions The work environment at Soulat Loss Adjusting and Survey Co. Ltd promotes a culture of cooperation, creativity and equality. As an intern, I felt valued when my skills and ideas were recognized by the team. I was given substantive tasks that challenged me to step out of my comfort zone and discover new aspects of my personality. Description of the GM/HR Department. The HR department acts as the backbone of the organization, overseeing critical functions to help achieve company objectives. Under the guidance of forward-thinking leaders and seasoned professionals, the department cultivates an environment of empathy, integrity and excellence. Their top priority is ensuring employee welfare and facilitating organizational development. The HR team skillfully manages all areas like talent acquisition, employee development and performance management to build a high-performing workforce with a strong sense of belonging. Tasks and Activities During the Training Period During my internship, I was assigned different tasks and responsibilities every month. One of my main duties was managing employee leaves like sick leaves, vacation leaves, and work leaves. This involved receiving leave requests from employees, verifying the supporting documents they provided, and updating their leave records accurately. Another major part of my work was accompanying the experienced surveyors on-site inspections. I got to observe how they evaluate properties, assess risks, and gather information for insurance purposes. My role was to assist them, fill out inspection reports with detailed findings, and ensure all documentation was proper. 12 I also helped in reviewing and updating insurance policies for clients regularly. This required me to carefully go through policy documents, understand the insurance terms and coverage details, and suggest changes to make the policies more effective for the clients when they need to file claims. In addition to these core tasks, I sometimes assisted with other departmental work like preparing materials for employee engagement initiatives such as wellness programs, team-building activities and employee recognition schemes aimed at boosting morale. While the workload was substantial, I recognize that it allowed me to develop vital skills. Through leave management, I enhanced my organizational abilities, attention to detail and understanding of company policies. The site inspections helped me build technical knowledge about property assessment while improving time management and communication competencies. Reviewing policies familiarized me with insurance language, risk assessment and client-centric practices. Gained Skills and Their Value This internship was a great learning experience that helped me develop many valuable skills that are highly sought after in today’s competitive job market. By working closely with the experienced professionals at the company and getting their guidance, I was able to improve important skills like communication, discipline, and paying close attention to details. One of the biggest things I gained was a better understanding of human resources management principles and best practices. This knowledge gave me more confidence to handle complex situations related to HR and organizational issues. I feel it will allow me to contribute effectively towards the success of any organization’s leadership and management in the future. The hands-on training environment and ability to learn from seasoned colleagues was really beneficial. I got the chance to apply classroom concepts to real workplace scenarios under their mentorship. This practical exposure has equipped me with a robust skillset that will be an asset as I advance in my professional career. Other Tasks Not Related to the Trainee’s Major On top of my primary GM+HR roles, I had the chance to join a few collateral projects and initiatives across places outside of my department. Working on such varied tasks helped me 13 develop additional skills such as social media management, marketing campaigns, and the use of data analysis tools and reports. I was thrilled to broaden my horizons and gain insights into multiple aspects of an organization’s operations. Besides these experiences, I find it necessary and inspiring to remember the significance of resilience and adaptability in the modern workplace. Incentives Received LAS Co. appreciates and promotes individuals with excellent performance; after excelling in my internship, I received different motivations and rewards. Working Documents and Analysis Performed During my studies, almost every day I was in charge of preparing several working documents and analyzing data in order to support the daily operations of the GM+HR department. The recruitment and retention process required me to perform a variety of assignments, such as developing job profiles and working up candidate CVs. Comparison between Theory and Practice One of the most mesmerizing factors of my internship experience is the gap between the abstract knowledge I gained in academic settings and the application of it in the environment of my work. Having textbooks and lecturers as background is good, but you only acquire the finer points of human resource management when you get “hands-on” and “on-the-job” experience. The knowledge accumulated from my participation and engagement in GM+HR work areas helped me to develop a better understanding of the essence of talent acquisition, employee relations, and organizational development concepts, which I used both practically and theoretically in the organization. Work Samples Encountered or Conducted Throughout my internship, I had the opportunity to work with various documents and processes that gave me insights into the core operations of LAS Co. One of the main work samples I encountered was the company’s leave management system. I processed employee leave requests, verified supporting documentation, and maintained accurate leave records, gaining hands-on experience with the company’s leave policies and procedures. Additionally, I accompanied experienced surveyors on site inspections, where I witnessed firsthand the process of evaluating properties and assessing risks for insurance purposes. I assisted in filling out 14 detailed inspection reports, documenting findings, and gaining practical knowledge about property assessment and risk identification. Lessons Learned This internship was an amazing experience for personal growth and learning. I feel much more confident now in my abilities to work in human resources and handle different organizational tasks. I realized that excelling in HR is not just about following procedures, but also about building strong connections with employees, creating an environment of trust and transparency, and truly caring about their well-being. I also understood how important it is to be flexible, resilient and continuously learning, especially in today’s rapidly changing corporate world. Implementing changes and reforms requires an open mindset. I emerged as a more competent, confident and compassionate professional. The most valuable lessons were from the real hands-on work, interacting with experienced colleagues, and getting exposure to different aspects of how an organization functions. All of these experiences will be immensely helpful for my future professional development. As I move on to the next chapter, I feel proud to take with me the toolbox of skills and practical learning’s that this internship provided. I’m truly grateful for the wonderful opportunity to be part of such a forward-thinking and innovative company. It allowed me to learn and grow tremendously. Chapter 3: Recommendations While pondering the internship experience, I will like to bring forth several revelations aimed at perfecting both the training program and the whole working structure. Advantageous Aspects of the Training Program At LAS Co., training was highlighted by several good points that helped my professional progress and growth. By its very nature, the internship has been the best training for me, as it has enabled me to blend theory with practice, and I have gained a great understanding of the best approaches. Furthermore, I was guided and mentored by experienced professionals, which helped me develop my own skills in an environment with a culture of learning, a situation that exposed me to the scientific minds of my mentors. 15 Challenges Faced and How They Were Overcome I faced a number of internship-related challenges to which I applied resilience, determination, and the desire to learn, among other things. Thus, the new concepts and technologies, no matter how complex and problematic they might have been, did not prevent me from taking them up as a challenge. Through engaging mentors, utilizing existing resources, and adopting a growth mindset, I was able to overcome those challenges and, as a result, have grown much stronger, and my skills have become more developed. Recommendations to Improve the College’s Training Program I suggest to the college, based on my internship experience, some points to be considered in order to improve the training program. We should try to add practical, hands-on activities into the lessons so that pupils get the skills that they need to thrive in the job market. Recommendations for the Training Company Finally, to improve the effectiveness of the training program at LAS Company, I advise that a structured mentorship system be established to promote the transfer of knowledge and the enhancement of skills between interns. Besides, building internships for cross-departmental experience and working on different divisions within the organization would open eyes to interns and might give them a better learning process. Overall, my stint at Loss Adjusting and Surveying Co. was a blended learning process that not only expanded my worldview but also equipped me with the fundamental skills that I will need to further my professional life. By taking into consideration the issues that have been raised through this investigation, I am willing to put forward these ideas in order to contribute to the better performance of the training program and the organization at large. Through the creation of a culture that involves ongoing learning, innovation, and collaboration, I am convinced that is the only way LAS Co. can remain at the top in its quest to achieve excellence in its mission to keep providing the best quality service and value to its customers. Conclusion Ultimately, my internship experience at Loss Adjusting and Surveying Co. has been a seasoned and enlightening one, granting me superb experiences that are not only careerenhancing but also life-enriching. Ranging from hands-on experiences to mentorship as well as 16 overcoming challenges coupled with personal growth, these times have not only positively contributed towards my professional development but also helped in shaping my current self. With the least bit of reservation, I confess that as I leave LAS Co., I take with me a profound gratitude for the irreplaceable and personal experiences and recollections from my time here and the assurance that I am more prepared to deal with the intricacies of the professional world that might unfold in the future.

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