Discussion: Consumer Expectations LOG301 Into to Supply Chain
Understanding Consumer Requirements
End users expect transparency and reliability concerning delivery. There are times when 2-hour delivery is paramount; some will pay extra for the service. Same-day, next-day, 2-day delivery or consolidation orders for weekly delivery or rewards for a slower pace are options out there for consumers.
Module 4 Discussion Part 1 Resources
Listening to the voice of the consumer (2022)
How The Evolution of E-Commerce Has Changed Customer Shipping Expectations (2022)
Ecommerce: What Our Latest Consumer Survey Reveals About Planning for Peak Season 2022 (2022)
Are consumers sold on same-day delivery? (2022)
Ask the consumer: Delivery speed matters, the environment matters more (2022)
Part 1 Discussion Post
Search for innovative delivery options offered to consumers and the implications for stakeholders. (Research Support Required. Use articles published in the last 12 months.)
This post should be 1-2 paragraphs (at least 100 words). Since you are engaging in research, cite in the body of the post and add a reference list in APA format. NOTE: Failure to use research with accompanying in-text citations to support content will result in reduced scoring “Level 2-Developing” on the grading rubric.
Part 1 Interactive Response to Classmate
Select a classmate’s post and share your perceptions as a consumer.
Each reply should be one paragraph (or about 50 words) and must be substantive. Do not simply say “I agree” or “That is great.” Specify why and be detailed in your explanation. You may use research in your response, but it is not required.
Using Technology to Meet Expectations
Delivery push notifications are available for each step to provide information consumers think they need. Amazon changes the vehicle icon to an Amazon-branded Santa sleigh near Christmas on its real-time delivery tracker.
Module 4 Discussion Part 2 Resources
Direct-to-Consumer Sales Are Fueling Supply-Chain Tech Growth (2022)
Could better technology have averted the supply chain crisis? (2022)
Evolving technology helping companies to deliver better to consumers (2022)
How technology is making logistics sector efficient, transparent, consumer-centric, future-ready (2022)
Part 2 Discussion Post
Search for media coverage of consumer expectations regarding how technology aids in delivery transparency. (Research Support Required. Use articles published in the last 12 months.)
This post should be 1-2 paragraphs (at least 100 words). Since you are engaging in research, cite in the body of the post and add a reference list in APA format. NOTE: Failure to use research with accompanying in-text citations to support content will result in reduced scoring “Level 2-Developing” on the grading rubric.
Part 2 Interactive Response to Classmate
Select a classmate’s post and analyze how well the media is covering the subject.
The reply should be one paragraph (or about 50 words) and must be substantive. Do not simply say “I agree” or “That is great.” Specify why and be detailed in your explanation. You may use research in your response, but it is not required.
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