Taking to heart Mel Stanfill’s assertion that interface design shapes perceptions of not only what one can do on a given website
Taking to heart Mel Stanfill’s assertion that interface design shapes perceptions of not only what one can do on a given website (functional affordances), but also what a website’s purpose is (cognitive affordances) and how welcoming it is of diverse and marginalized groups (sensory affordances), please explore the website for Optima Health (Links to an external site.) and then address in the discussion board how the user design experience might shape your perceptions of how to dispute a denied health insurance claim on this site. How might the site “read” to someone with a disability seeking information on whether Optima would be a good choice for health insurance? Use Stanfill’s language in discussing your takeaways.
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