Case Study-Quality Management in Health Care

Case Study:                                               

As a Supervisor of an Outpatient Department within a governmental hospital, patients have been complaining about the unavailability of several medications within the Outpatient Pharmacy (45% of prescriptions) of the hospital as well as the long waiting time for collecting prescribed drugs (mean waiting time is 34 minutes). In addition, no clear written instructions are made on the use of dispensed drugs (in about 28% of prescriptions).

You were asked by the Hospital Director to investigate the above quality issues.

Answer the following questions in relation to the above case study:

1.Name the team members by position or job to help you investigate the above mentioned complaints.

2.What types of data you need to collect?

3.Give possible solutions to the above complaints?

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