Your first task is to select a case study (from the real world, preferably something you encounter in your own life , or you can use the internet, or any resource).

Your first task is to select a case study (from the real world, preferably something you encounter in your own life , or you can use the internet, or any resource). It can be related to enterprise systems, an organization/store, or any relevant topic.

B- After selecting the case study, describe it in your own words using the following points.

§ Clear headline (introduction): It should give the most important information that describes the case study.

§ Business process: describe in detail the activity, how the business process is done, and the main Input and Output. (If there are many business processes, select one with issues)

§ The current situation: It describes the current situation based on the business process. By providing the main points, including the client’s name/industry, the product/service used, and quick result stats.

§ The Issues: State the problem/issues, consequences, and any hesitations in the business process.

Question 2:

C- Model (As-Is, in other words what is currently being done) process using BPMN 2.0 using any tool such as Visio. (1 mark)

D- Then analyze As-Is process from at least two perspectives. (2 mark)

For example, if quality and time perspectives are taken then mention at least 1 issue related to quality and 1 issue related to time in the process.

Question 3:

A- Propose at least two ideas for improving the process of your selected case study from any perspective: for example: (a) equipment perspective, (b) employees’ perspective, (c) IT & IS technologies perspective, etc.

B- Also explain how your suggestions will solve business process issues.

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