Create a pilot plan in response to the “Voice of the Customer” (VOC) report found in the course. Complete the attached “Pilot Plan Template,” by doing the following:

Create a pilot plan in response to the “Voice of the Customer” (VOC) report found in the course. Complete the attached “Pilot Plan Template,” by doing the following:

A. Perform a root-cause analysis by doing the following:

1. Critique the CQI team’s five whys analysis by explaining how it could have been conducted more effectively.

a. Discuss whether the “why” cycle has been performed to a logical end in which additional questions would not change the response.

2. Create an Ishikawa diagram using the information from the suppliers, inputs, process, outputs, and customers (SIPOC) Process diagram from Task 1, and the five whys analysis.

a. Explain the effectiveness of using the Ishikawa diagram to synthesize the results from multiple information sources.

b. Discuss the assumptions that you made about the organization, its processes, or both to complete the Ishikawa diagram.

B. Using the information from the root-cause analysis in part A (the five whys analysis and the Ishikawa diagram) and the previously completed project charter from Task 1, do the following:

1. Identify three opportunities for improvement.

2. Recommend one improvement strategy for each of the three opportunities identified in part B1.

3. Create an improved process flowchart that represents what an ideal process might look like considering the current Shelbyville Medical Center model from Task 1.

4. Create a pilot implementation plan based on information obtained in parts A and B by doing the following:

a. Discuss three process changes that will potentially affect the causal factors driving low patient satisfaction.

b. Identify the affected departments or services.

c. Identify the timeline of the projected pilot implementation plan for the process changes identified in part B4a.

d. Identify which key metrics will be measured.

i. Explain how improvement from the baseline will be defined.

e. Discuss the resources that will be needed to complete the pilot implementation plan, including people, time, and projected costs.

f. Describe the training necessary to complete the pilot implementation plan, including the participants and materials required.

g. Recommend an actionable strategy to transition any new improvements into daily operational practice.

C. Conduct an impact assessment of your pilot implementation plan by discussing how the proposed plan may affect the following:

1. employees at the organization

2. the community that the organization serves

3. information management at the organization

D. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.

E. Demonstrate professional communication in the content and presentation of your submission.