JWI505: Business Communications, Wk 2 Difficult Conversations

Week 2 Discussion

Difficult Conversations

Scenario: The performance of one of your top employees has recently begun to slip. You had a conversation with the employee to address it, and there was some improvement for a while, but performance slipped again. You do not want to terminate this employee because you know the value of their work, and you trust and respect them. However, other team members are starting to notice and are expressing their frustrations.

You schedule a follow-up meeting with the employee.

Part One: Leveraging what you have learned from the course materials for this week, briefly outline your goals for the meeting and explain your strategy for achieving these goals. In your response, address the following questions:

• What will you do to make your objectives clear and candid during the conversation?
• How will you manage your emotions during the conversation while still maintaining empathy and trust with the employee?
• What techniques will you employ to strengthen your working relationship with this employee, and why would you choose these techniques?
• How will you work with the employee to develop an agreed-upon performance improvement plan?

Part Two: Write a dialogue illustrating the conversation between you and this employee that demonstrates your use of the strategies you have chosen. Ensure your dialog aligns with your strategies and objectives for the meeting.

For your discussion posts, please review, integrate, and cite course materials to illustrate your application of sound business communication practices, support for your position(s), and demonstration of thought leadership.

Weekly Materials

Required Readings

• Week 2 Lecture: Interpersonal CommunicationView PDF Download View PDF| Listen MP3
• Gallo, Chapter 2: Master the Art of Storytelling
• Brown, Steps 1 and 2, pp. 9-39
• Haden, How Smart People Ask Great Questions (and Get Better Answers)Links to an external site.
• Humphrey, How to Do a Better Job of Listening When You’re RemoteLinks to an external site.
• Ross, 3 Ways Increasing Your Empathy Makes You a More Effective LeaderLinks to an external site.
• Woods, Training to Avoid Communication Breakdowns

Collepals.com Plagiarism Free Papers

Are you looking for custom essay writing service or even dissertation writing services? Just request for our write my paper service, and we'll match you with the best essay writer in your subject! With an exceptional team of professional academic experts in a wide range of subjects, we can guarantee you an unrivaled quality of custom-written papers.

Get ZERO PLAGIARISM, HUMAN WRITTEN ESSAYS

Why Hire Collepals.com writers to do your paper?

Quality- We are experienced and have access to ample research materials.

We write plagiarism Free Content

Confidential- We never share or sell your personal information to third parties.

Support-Chat with us today! We are always waiting to answer all your questions.