UNIT 3 -IP Leadership: PSYC426

Emotional intelligence (EI) is the concept of identifying, assessing, and developing an awareness of emotions to enhance social relationships. Do a keyword search on the Internet and in the CTU online library on emotional intelligence, and read a few articles on the subject. Based on your research, think about whether EI is a requirement of effective leadership.

To complete this section of your Action Plan, include the following:

Identify a crisis scenario. Create a role-play scenario of how a leader can use emotional intelligence to handle a crisis or conflict situation. You may research a crisis event, such as a product recall, oil spill, or natural disaster and create a crisis scenario.

Next, choose 1 of the following attributes explained in the EI theory, and identify how it plays a role in leadership during times of crisis:

• Self-awareness
• Self-management

Social awareness

• Relationship management