Response one-(nie)What are some examples of client input your organization has received in reference to improving products and services

Response one-(nie)What are some examples of client input your organization has received in reference to improving products and services and how did your firm go about implementing the changes intended on better fulfilling their needs?

As mentioned in the YouTube video, documenting procedures for the sake of consistency is a great way for organizations to find where they can most easily improve in certain areas. Otherwise, it is likely that the same mistakes will be made. This notion is even more important for newer organizations. While documenting procedures should be performed throughout all levels of organizations, newer organizations are much more subject to volatility given that they are not yet particularly established. Thus, documenting practices allows for them to more easily see what needs to be prioritized.

Response two-I enjoyed reading your post for this week’s discussion. You gave good insights to various topics in all four of our readings. I agree that cost leadership, as well as process leadership mentioned by Kryscynski in the YouTube video, focuses on mastering the efficiency of the process to be able to offer the lowest price within the market. This is usually done be centralizing the process, cutting waste and, and tightening supply chain and other value chain activities. As a quality process engineer, how would you say in what ration quality stand in comparison to cost efficiency and standardization? I am sure that a company that is focused on the process strategy still strives to produce a quality product – but I would think that there would be some ‘deductions’ made to keep the costs down. Lean manufacturing is a great way to help with that process. I also think that the term ‘quality’ is a matter of definition. The video examined the hospitality industry. Motel 6 wants to be the cheapest motel chain in the US; I am sure that the beds are not of the same quality than the Hilton Ritz. When it comes to a car company, how is quality defined (obviously safety is a must), and why would they go process versus product leader? Do they serve a broad or narrow market?

Thanks for sharing your thoughts with us this week.

Best,

Susanne

References:

Hoskisson, R., Hitt, M., Ireland R.D. & Harrison, J. (2013). Competing for Advantage (3rd ed.). South-Western Cengage Learning: Mason, OH.

Kryscynski, D. (n.d.). Alternative Competitive Advantage. www.youtube.com. Retrieved April 12, 2024,

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