Case details: Institution: The University of Bubbler is a public institution with a student body of 50,000, including 10,000 international students.

Case details: Institution: The University of Bubbler is a public institution with a student body of 50,000, including 10,000 international students. Location: International students services Office (ISS) Biubiu: He is a first-generation male international student from a middle-class family, will be graduating in the coming May. Karen: An international student services advisor, she provides specialized student support to international students, responsible for providing academic and immigration advising services. And have been working as an ISS advisor for over 10 years. Liz: Director of international student services USCIS: United States Citizenship and Immigration Services Introduction: Biubiu approached ISS to seek assistance with obtaining Optional Practical Training (OPT) six months in advance. Karen was assigned as Biubiu’s advisor, and they held their first meeting, during which they completed all the required paperwork as per Karen’s instructions. Subsequently, Biubiu scheduled another appointment with Karen to confirm the accuracy and completeness of the paperwork. After a thorough review, Karen assured him that everything was in order, and Biubiu submitted all the necessary documents, eagerly awaiting OPT approval. However, after two months, when Biubiu visited ISS for additional immigration support, Liz assisted him. During the consultation, Biubiu inquired about the status of his OPT, only to discover that Karen had not provided the correct approval for the OPT I-20. Consequently, Biubiu’s OPT application was rejected by the immigration authorities. Frustrated and seeking redress, Biubiu wrote a complaint letter to reclaim the $410 he had paid. Liz initiated an investigation and uncovered that Karen had failed to fulfill her responsibilities, resulting in Biubiu’s financial loss and wasted time. Considering this incident, Biubiu expressed anger and disappointment at the university for not providing accurate information. Despite having numerous international students, a seasoned advisor like Karen failed to offer precise guidance, leading to this unfortunate situation. Biubiu questioned the university’s commitment to serving its international student population, even him just one in ten thousand, and wondered if the resources available were merely symbolic.