BUS 443 Quality Management for Organizational Excellence

Discussion 1

Prior to beginning work on this discussion forum,

Review Chapter 10 in the course textbook Managing for Quality and Performance Excellence.

Review the weekly lecture for this week.

Review the interactive Fundamentals of Baldrige Core Values and Concepts.

• Use the Firefox or Chrome browser to view the learning activity.

In your discussion post, address the following:

• Discuss the purpose of the Baldrige award.
• Describe the Baldrige award process. How does it ensure that organizations are truly worthy of receiving the award?

Explain the Baldrige core values and concepts.

What are the five groups of results measured in the Baldrige criteria? Provide two examples of measurements and indicators in each group. Why do you think they are important for any organization to pursue?

Choose two of the Baldrige core values and apply them to an organization of your choice.

How do these two values impact the organization and increase performance?

Regarding the Baldrige Criteria for Performance Excellence, on which a Baldrige examination is based, please provide a brief description of each of the seven categories and explain how they all come together and form an integrated management system.

Discussion 2

• Prior to beginning work on this discussion forum,

Review Chapter 11 in the course textbook Managing for Quality and Performance Excellence.

• Review the webpage What Is a Balanced Scorecard? A Quick OverviewLinks to an external site..
• Review the video Strategic Planning with the Balanced ScorecardLinks to an external site..

Review the weekly lecture for this week.

• In your discussion post,
• Explain the importance of performance measurement in organizations.

Explain what the balanced scorecard is. Describe its four components.

• Select an organization that applies the balanced scorecard. Access the UAGC Library online database, which offers company financials, descriptions, history, property, subsidiaries, officers, and directors, and the Business Insights database. For assistance, view the Mergent OnlineLinks to an external site. and Business Insights (GALE).Links to an external site. tip sheets for suggested methods of searching UAGC Library databases generally, as well as specific advice for searching these two databases.

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