1. Introduction (100 words)
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2. Customer Focused Management (1200 words)
a. Needs, Expectations and Requirements
b. Stakeholders success criteria and success factors
c. Meeting the quality standards
3. Reasons for adopting this change (600 words)
4. Project Monitoring and Control (Change and Quality control process, tools and techniques used) – [ use Force Field Analysis (FFA) Model ] (600 words)
5. Managing resistance to change (Highlight what can be used to minimise and deal with resistance to change) (600 words)
6. Organisation culture and structure (600 words)
7. Conclusion, recommendations, and assumptions (300 words)
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