Douglas college Strategies for Improving Poor Customer Service
Presentation Assignment – 1115 Working in Groups If you’re working in groups for the report, then you will be presenting your report findings with them for the Presentation Assignment. However, you will be marked individually on your presentation skills. Task Imagine you’re presenting your report findings (from the Report Assignment) to the president and the management team. Using the format below, create a PowerPoint presentation that summarizes the findings of your report. You can get creative by doing a demonstration or using audience participation; make us believe that we really are your coworkers and we’re tackling a workplace issue together! Format for 1-2 people (4-7 min) • • • • • • • • Slide 1: Title page – title and name(s) Slide 2: Overview – table of contents Slide 3: Introduction – the problem at your company Slide 4: Findings – how the problem affects companies Slide 5: Findings – solutions to the problem Slide 6: Recommendation 1 – your recommendation and how to implement it Slide 7: Recommendation 2 – your recommendation and how to implement it Slide 8: Conclusion – briefly summarize recommendations; add one thoughtprovoking question on the slide and ask the question Format for 3 people (6-10 min) • • • • • • • • • • • Slide 1: Title page – title and name(s) Slide 2: Overview – table of contents Slide 3: Introduction – the problem at your company Slide 4: Findings – how the problem affects companies Slide 5: Findings – how the problem affects companies Slide 6: Findings – solutions to the problem Slide 7: Findings – solutions to the problem Slide 8: Recommendation 1 – your recommendation and how to implement it Slide 9: Recommendation 2 – your recommendation and how to implement it Slide 10: Recommendation 3 – your recommendation and how to implement it Slide 11: Conclusion – briefly summarize recommendations; add two thoughtprovoking questions on the slide and ask the questions PowerPoint Guidelines • Use brief bullet points with short phrases or sentences (see image below) o Do not use paragraphs on slides; each bullet point should not have more than one sentence o Include 3-7 lines of text per slide • Include an image for each recommendation that helps you clarify your recommendation (e.g., table, chart, or image like the one above) o Include “white space” around images and text o Mention the image during your presentation o Ensure images are clear, easy to read, and not too busy Use proper grammar & punctuation Use clear, plain language (no jargon or slang) Use a minimum font of 20 – 32 for regular text; make headings bigger Use headings on each slide and subheadings for the Findings and Recommendation slides Do not add sources to your slides • • • • • Presenting Guidelines • • • • • • • If you’re working in groups of 2, have one person cover the first half of the slides, and the other person cover the second half. If you’re working in groups of 3, each person will cover one-third of the slides. Speak from notes instead of memorizing or reading (very important) Maintain eye contact with the whole class Use hand gestures and light body movement; avoid swaying Speak loudly and clearly Pause between new ideas; speak at relaxed pace Use different tones of voice • • • Speak with enthusiasm Use proper grammar when speaking Use transitions between sentences/new slides Submission • Include your name in the name of the PowerPoint file, such as “Ivana_Gotovac_Presentation”. If you’re working in a group of two or three, please add everyone’s first names to the file name. Also, have each person submit it. • Upload a PowerPoint file into the Presentation Assignment folder: o Go to Assignments. o Click on the heading titled Presentation Assignment (the black title, not the blue attachment). o Click Upload Files. o Attach your PowerPoint file.
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