HMGT 420 Healthcare Facilities Management
ORIGINAL POST Healthcare leader Mayo Clinic provides the best patient treatment. The Rochester, Minnesota -based Mayo Clinic, together with its satellite offices in Jacksonville, Florida, and Phoenix, Arizona, were known for their innovative and compassionate care. Even with its excellent reputation, Mayo Clinic is aware that it needs to change with the rapidly evolving healthcare landscape (Marques et al., 2023). Mayo Clinic is modernizing to provide patients with better care. Patients at Mayo Clinic gain from compassion, honesty, decency, and teamwork. Purpose This project’s purpose goes beyond improvement alone; it embodies Mayo Clinic’s dedication to offering top notch, patient-centered care. We propose and implement modifications after assessing patient satisfaction and healthcare results (Marques et al., 2023). Mayo Clinic optimizes communication, processes, and care to increase patient satisfaction and loyalty. These programs aim to strengthen Mayo Clinic’s healthcare leadership and preserve its world-class care. Goal of the Project This project aims to improve patient satisfaction beyond numerical benchmarks. Mayo Clinic aims to boost patient satisfaction by 10% across all campuses in 12 months (Marques et al., 2023). Complete patient satisfaction surveys, effective feedback systems, and detailed patient-reported outcome analysis will assess this progress. Mayo Clinic excels in reinventing patient-centered healthcare for future generations. Key Stakeholders and Team Members Hospital management: Hospital management directs the initiative’s strategy as Mayo Clinic’s mission and values guardians (Vaxman et al., 2021). To lead with vision, allocate resources, and promote excellence and innovation, assess the organization’s strengths and shortcomings. Mayo Clinic staff: The medical team is skilled, devoted, and caring. Frontline doctors, nurses, and allied health professionals improve patient satisfaction through clinical expertise, empathy, and dedication to patient well being. Patient Experience Team: Mayo Clinic’s nursing, administrative, quality improvement, and patient advocacy talents reflect its complete approach. The diverse team leads the effort to identify changes, establish strategic action plans, and track patient satisfaction across all touchpoints. Quality Improvement Department: Data-driven insights from Mayo Clinic’s quality improvement department foster continuous improvement (Vaxman et al., 2021). They improve patient happiness via evidence -based data analysis, root cause identification, and result monitoring with the patient experience team. Roles and Responsibilities Hospital management: They plan, assign, help, and encourage creativity and excellence. Medical Staff: Provide compassionate treatment, uphold Mayo Clinic’s clinical excellence, and improve patient well-being. Patient Experience Team: Lead, identify improvements, design strategies, and track patient satisfaction. Quality Improvement Department: Analyze data, identify satisfaction issues, and improve using evidence. In conclusion, the Mayo Clinic’s dedication to patient happiness shows its expertise and patient -centered care. This program uses stakeholders’ knowledge and enthusiasm to change Mayo Clinic patient care. Mayo Clinic aims to increase patient satisfaction and healthcare for future generations through communication, process improvement, and care delivery. Monitoring, rigorous analysis, and continuous improvement help the Mayo Clinic surpass patient expectations and improve health. References Marques, R. C., Vieira, I., Pedro, M. I., Caldas, P., & Varela, M. (2023). Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis. Healthcare, 11(5), 639. https://doi.org/10.3390/healthcare11050639 Vaxman, I., Abeykoon, J. P., Dispenzieri, A., Kumar, S., Buadi, F. K., Lacy, M. Q., Dingli, D., Hwa, Y. L., Fonder, A., Hobbs, M., Reeder, C. B., Sher, T., Hayman, S. R., Kourelis, T., Warsame, R., Muchtar, E., Leung, N., Go, R. S., Gonsalves, W. I., . . . Gertz, M. A. (2021). “Real-life” data of the efficacy and safety of belantamab mafodotin in relapsed multiple myeloma—the Mayo Clinic experience. Blood Cancer Journal, 11(12). https://doi.org/10.1038/s41408-021-00592-3 CEARA RESPONDED TO THE ABOVE POST: A Hospital without compassion is like a trip to Disney with no fun. In healthcare, you may meet someone on the worst day of their life. Most patients remember the lack of compassion from caregivers in health facilities. In healthcare, we are in the midst of a compassion crisis. Compassion involves taking action. Compassion can have beneficial effects on patients. If you have compassion for patients, you may be more likely to be meticulous about their care or have higher quality standards or a lower likelihood of making a major medical error. #1: PLEASE RESPOND TO CEARA’S COMMENT. THE RESPONSE NEEDS TO FURTHER THE DISCUSSION. #2: PLEASE RESPOND TO DANITA’S POST (FURTHER THE DISCUSSION) This business proposal aims to introduce and describe the initiatives for promoting the patient satisfactions and deliverable customer services in a most popular non-profit and public hospital, “Jackson Memorial Hospital” located in the Florida in US. It can be considered that this is one of the largest hospitals in the US as it consists of 1500+ beds for providing in-patients support. A qualitative survey on the patients’ satisfaction history of Jackson has revealed that the nurses’ communication is not very well-structured for the patients. The patients have reported that they don’t get immediate support from the doctors. However, the patients have also reported that the hospital environment is very supportive, quiet and clean. However, they have not been provided with good customer service after their release. 57% patients have not understood in what time and for what time the medicines need to be continued after release. Hence, the present conditions of customer services and patient satisfactions lead to making business plans with good infrastructure to make the hospitals more customer-friendly and patient-oriented. The “customers’ satisfaction” can be measured through perceived service quality, hospital’s loyalty, resolving customers’ queries quickly and fulfilling all the requirements of the customers as per the US government laws. Therefore, it can be planned for the present business to accelerate the working mode of “customer service portals” to get connected with the patients even after their releases. The doctors, nurses and other medical staff need to be provided with adequate training for betterment of their communications with the patients and patient parties. The introduction of the “chatbot” technologies to make an instant reply to the patients’ complaints will also help to make the present business more customer-oriented. Therefore, the customer-oriented business approach needs to be delivered for improvements. References Ferreira DC, Vieira I, Pedro MI, Caldas P, Varela M. Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis. Healthcare (Basel). 2023 Feb 21;11(5):639. doi: 10.3390/healthcare11050639. PMID: 36900644; PMCID: PMC10001171. Jacksonqualitydata.org, 2024, Survey of Patients’ Experience, Available at https://jacksonqualitydata.org/pillars/survey-of-patients-experience/ Qualtrics.com, 2024, How to measure customer satisfaction: 4 key metrics, Available at https://www.qualtrics.com/uk/experience-management/customer/measure-customersatisfaction/?rid=ip&prevsite=en&newsite=uk&geo=IT&geomatch=uk #3: PLEASE RESPOND TO MICHAEL’S POST (FURTHER THE DISCUSSION) The hospital I’ve chosen is Inova Fairfax Medical Campus and more specifically their Heart and Vascular Institute. During my research, I have found their Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). They conduct this survey within their Patient and Family Counsil which consists of former patients and their families. The most recent survey was conducted in 2022. The results of the survey are as follows: Hospital rating 94%, Recommend the hospital 95%, Nurse communication 86%, Doctor communication 87%, New medication communication 89%, Discharge information 95%, Care transition 97%. While all these ratings are high, there is still room for improvement. The 2 lowest scores being nursing and doctor communication with patients and their families. The plan would be to improve these numbers to enhance the highest scores possible for patient satisfaction. To improve these areas, it would involve the key stakeholders of nursing, physicians, and management. The physicians create the treatment plan for the patient which needs to be communicated, nursing spends the most time with the patient and communication could be done every shift for any updates or changes in the treatment plan. The physicians typically communicate to the nurses on updates or changes which can also be relayed to the patient or family. However, it may improve the satisfaction score if the patient and family hear it from the doctor so they can ask any questions and get quick answers. With management being a stakeholder, they may create a policy to enforce to ensure communication is being conducted properly with the patients and family members. While this communication is typically conducted in morning rounds, family members may not be present at this time but it can be overcome by telephone communication. References Inova Heart and Vascular Institute Outcomes: Patient Experience | Inova. (n.d.). Www.inova.org. Retrieved March 16, 2024, from https://www.inova.org/our-services/inova-heart-and-vascular-institute-2022outcomes/patient-experience
Collepals.com Plagiarism Free Papers
Are you looking for custom essay writing service or even dissertation writing services? Just request for our write my paper service, and we'll match you with the best essay writer in your subject! With an exceptional team of professional academic experts in a wide range of subjects, we can guarantee you an unrivaled quality of custom-written papers.
Get ZERO PLAGIARISM, HUMAN WRITTEN ESSAYS
Why Hire Collepals.com writers to do your paper?
Quality- We are experienced and have access to ample research materials.
We write plagiarism Free Content
Confidential- We never share or sell your personal information to third parties.
Support-Chat with us today! We are always waiting to answer all your questions.
