Watch 2 short videos and answer 4 questions.
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Watch. Answer in detail, the 4 questions below:
Positive Message
1) What are the main points in a Positive Message?
Negative Message
http://www.youtube.com/watch?v=3nGaqLn8Tdo (Links to an external site.)
2) What are the main points in a Negative Message?
3) What are the main differences in your approach to Positive and Negative Messages?
4) Write 2 short emails:
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