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Resume Manuel Boya Raleigh, NC 27604 (919) 449-5687 [email protected] Education: Elizabeth City State University, Elizabeth City, NC – Online degree, bachelor’s in Aviation Science August 2022- Current High School diploma, Heritage High School, Wake Forest, NC June 2021 Licenses and Certificates: ❖ FAA Private Pilot License ❖ FAA Commercial Pilot License with Multi-engine and Instrument ratings (expected February 2024) ❖ First Class Medical Certificate ❖ Class B CDL With “P” Endorsement, Without Air Brake Restriction Permit Experience: Customer Service Resolution Specialist, Wake Forest, NC— 1-800-Pack-Rat/Zippy Shell, sister companies Red Rover Moving Storage, and Storage Squad Moving and Student Storage May 2023 – Current ❖ Helped to de-escalate escalated customers. ❖ Coordinate with our storage facilities with scheduling concerns. ❖ Customers follow up calls and or emails. – Skills in Sales Force – Skills in Infusionsoft Customer Service Associate, Richmond, VA— Amazon May 2021 – May 2023 ❖ Helped customers with product questions or payment matters through phone and chat. ❖ Demonstrated strong time management and organization skills. ❖ Customers follow up calls and or emails. Professional Chauffeur, Charlotte, NC — Oprah Winfrey 2020 Vision Tour February 2020 – February 2020 ❖ Provided chauffeur services for VIPs and crew during the Oprah Winfrey 2020 Vision Tour. ❖ Demonstrated excellent communication and customer service skills. Restaurant Manager, Raleigh, NC — Uncorked Wine Cafe June 2019 – February 2021 ❖ Managed daily restaurant operations, including coaching team members on food safety and sanitation processes, customer service, and up-selling techniques. ❖ Resolved problems or concerns to the satisfaction of all involved parties Usher, Raleigh, NC – Marquee Cinemas Part-Time November 2019 – March 2020 ❖ Experienced how to manage the upkeep of a movie theater. ❖ Collaborated with other co-workers in order to make sure the task was done. ❖ Box office worker Skills: ❖ Salesforce ❖ Infusionsoft ❖ Excellent communication and leadership skills ❖ Highly determined and dedicated ❖ Strong time management and organizational skills ❖ Responsible and punctual ❖ Chauffeur-driven car service driver ❖ Microsoft Office and data entry skills Accomplishments: ❖ Author of a cookbook called “My Family’s Kitchen” published in early 2020. ❖ Sold 80 copies of my cookbook to the Boys and Girls Club of Central NC Awards: ❖ Black history scholarship Languages: ❖ English References: Available upon request