Organizational change

There are a couple of different ‘schools of thought’ for notifying patients if there is an error. 

One school of thought is to notify a patient of any error, even if no harm was done. 

Another school of thought is to notify patients only of errors that have the potential for harm or harm were done. 

What is the best policy on this for provider practices and why?

2. Strategy Implementation

To prevent further episodes of any illegal actions a mandatory practice meeting should be held to review and reiterate company policy, the roles and responsibilities of each staff member and the protocols. The purpose of the staff meeting is to untangle systemic risks by identifying and explaining the serious risks that threaten patient safety (Macrae, 2019).  The MA should have a private meeting with the medical director and the NP under whom she sent the prescription under and be placed on probation with all duties supervised and her verbal prescription privileges suspended pending a probationary period.  

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