Dissertation Protocol Expert Review revised

Expert Review Form for Qualitative Data Collection Tool Date: 03/09/2024 Dear Dr. Michael Brizek, [email protected] I am Hardik Patel, a doctoral student pursuing a Doctor of Business in Leadership at the University of the Cumberlands. My instructor is Dr. Michael Brizek. For my doctoral dissertation, I am employing qualitative research using the descriptive phenomenology method. My study aims to examine how corporate social responsibility affects the financial performance of small businesses in Western Kentucky. My contact information is: [email protected], +1 (364) 203-9051 The targeted population for my study is small retail business owners or leaders in Western Kentucky. I am seeking your support for providing feedback as to the appropriateness of the questions being asked of the study participants, and how the questions are being asked in relation to the purpose of the study. Below are the research questions upon which my study will focus. I will be asking my participants. For your review, here are the primary research questions and the corresponding questions on the survey questionnaire. Research Questions: 1. How does corporate social responsibility affect the financial performance of small businesses in Western Kentucky? 2. What impact does the involvement of leaders, acting as decision-makers within privately owned and franchise-operated small businesses, have on the implementation of corporate social responsibility and its influence on their financial performance in Western Kentucky? 3. How do leaders as the decision-makers in private and franchise-owned small businesses view the benefits of CSR to the relationship between customers and small business owners in Western Kentucky? Here is my theoretical framework which is guiding my study: This study’s theoretical framework examines how corporate social responsibility affects the financial performance of small businesses in Western Kentucky. The statement suggests that the research questions were guided by a theoretical framework, which is like a set of principles or concepts that provide a lens through which the study is conducted and analyzed. In this case, the theoretical framework uses The Carroll Theory, The Triple Bottom Line Theory, and The Stakeholder Theory. These three main CSR theories and models have been used in this research. Please review the Survey Questionnaire at the end of this form. Feel free to use track changes and comments to provide your feedback. However, do not answer the questions in the Questionnaire, only the field test questions. Thank you in advance for your time. Respectfully, Hardik Patel DATA COLLECTION PROTOCOL Survey Questions Business Name: _______________________________________________________________ Address: _____________________________________________________________________ Ph: _______________________Email: _____________________________________________ Interviewed Person Name_________________________ Title_________________________ 1. What position are you working in this small retail business? ____________________________________________________________________ 2. Do you have permission to make any business decisions in your business? If Yes, please explain what kind of decision you make as a leader or owner. _____________________________________________________________________ _____________________________________________________________________ 3. Does your business currently have any CSR commitments? If Yes, please explain. ____________________________________________________________ ___________________________________________________________________ 4. Please describe what form of CSR your company operates. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 5. How many employees do you have in your business? _____________________________________________________________________ 6. Do you think there are any financial benefits to your business from having CSR? If yes, please explain. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 7. From your perspective, what is the financial impact of corporate social responsibility (CSR) on customer relationships? _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 8. In your opinion, what would be the effect on your competitor of your business without CSR Commitments? _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 9. What obstacles have you faced during the implementation of corporate social responsibility activities inside your small business? _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 10. Are there any particular businesses or sectors that you perceive as being more appropriate for corporate social responsibility (CSR)? _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 11. How much revenue would increase in your businesses compared to last year through corporate social responsibility (CSR)? _________________________________________________________________ 12. What do you think about how CSR will benefit the relationship between customers and small business owners? Please provide the answer below. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 13. In your experience, what barriers or obstacles have hindered you as a small business leader or owner from fully embracing CSR? _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ___________________________________________________________________ 14. Please write any comment or suggestion you want to add in this survey. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ___________________________________________________________________ After reviewing the research questions and the questions for the questionnaire please respond to these four questions: 1. Based upon the purpose of the study and research questions, are the questions on the questionnaire to generate information to answer the research question? Yes, the questions on the questionnaire are aligned with the purpose of the study and the research questions. They aim to generate information that will help answer the research questions by gathering insights directly from individuals involved in small retail businesses in Western Kentucky. 2. Are the participants likely to find any of the questions on the questionnaire (the nature of the question or specific wording) objectionable? If so, why? What changes would you recommend? Some participants may feel uncomfortable disclosing their level of decision-making authority, especially if they perceive it as sensitive information. Recommendation: Modify the wording to make it less direct. For example, instead of asking if they have permission to make decisions, phrase it as “Could you describe your role in decision-making within the business?” Concern: Participants might hesitate to discuss financial benefits openly due to confidentiality concerns or competitive reasons. Recommendation: Frame the question to focus more on perceived benefits rather than concrete financial gains. For instance, ask about the perceived impact of CSR activities on business outcomes in general terms, such as reputation or customer loyalty. Concern: Participants might be hesitant to provide specific revenue projections, especially if they are uncertain about the outcomes of CSR initiatives. Recommendation: Frame the question to focus on expectations rather than specific numbers. For example, ask about their anticipated outcomes or goals regarding revenue increase through CSR activities. 3. Were any of the questions on the questionnaire difficult to comprehend? If so, why? What changes would you recommend? None 4. Feel free to provide any additional thoughts about the questionnaire which were not covered in Questions 1 through 3, above. Yes, the questions on the questionnaire are aligned with the purpose of the study and the research questions. They aim to generate information that will help answer the research questions by gathering insights directly from individuals involved in small retail businesses in Western Kentucky. Thank you for your Expert Review!

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