A human services professional from the U.S. Department of Health and Human Services (HHS) is meeting with a 49-year-old female client who has just visited her oncologist.

Scenario B A human services professional from the U.S. Department of Health and Human Services (HHS) is meeting with a 49-year-old female client who has just visited her oncologist. The oncology office had called the client and asked her to come in immediately, without providing more information. She went into the office, and the receptionist did not look at her but told her that the doctor was running late. The client sat in the waiting room for over an hour. When she was able to see the oncologist, the oncologist spent fewer than 10 minutes telling the client that her breast cancer has advanced and is now stage IV with metastasis to her lungs and liver. She is now terminal. The client was not given time to ask questions and did not understand everything she was told. The oncologist referred her to the human services professional and left the room without any more conversation. The human services professional will assist the client in organizing next steps, setting up appointments, and making plans

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