Crisis Management Plan
1.Develop an original Crisis Management plan for a Hotel organization. It can be a real or imaginary organization, such as a hotel, restaurant, cruise ship, etc.
2. A crisis can be defined as an unexpected, disruptive event that can cause harm and injury. Pick one specific crisis to focus on, that way you can develop a detailed plan. Some examples of a crisis include a natural disaster (earthquake, fire, tornado, hurricane), foodborne illness, epidemic, bomb threat, infrastructure failure, workplace violence, or a terrorist attack.
3. The plan you will be writing is for one type of sudden, significant and negative event that impacts numerous people during the same time frame (a crisis). It goes further than an Emergency Action Plan (to deal with an injury, accident or medical emergency), or a Risk Management Plan (to prevent accidents/injuries, reduce liability and improve safety). This Crisis Management Plan should address one widespread crisis that threatens the safety and security of many people.
4. This is not a generic assignment; it should be written specifically for one type of HRT organization or business and for one type of crisis. Devise steps to follow before, during, and after one specific type of crisis. Selecting one specific type of crisis will allow you to write a more detailed plan.
5. A total of two different types of references are required: 1) One academic reference, and 2) One Crisis Management Plan from an actual HRT organization. You need one type of each reference. A plan from a real organization is important so you can get ideas about content and format for your plan. Both references should be directly related to your selected HRT setting and meet the following reference requirements:
a. One current article from a peer-reviewed journal, trade publication or conference proceeding published between 2001-2024 that relates directly to crisis management planning in your selected HRT setting. Trade publication articles are designed to improve practices for professionals in a trade or industry like hotels, recreation program, or restaurants.
b. One current Crisis Management Plan from an organization in your selected HRT field, published between 2001-2024.
c. Do NOT use any other types of references. Unacceptable references include the class textbook, general information from web pages, videos, Wikipedia, dictionaries, encyclopedias, book reviews, abstracts, press releases, magazine or newspaper articles.
d. To look for references, search using Google or another search engine, using key terms like: crisis management plan, hotel (or restaurant, event, community center, parks and recreation, senior center, youth center, campus recreation program, recreation therapy program, tourism business, etc.).
6. Get ideas from references about what should be included in the plan, and to write your own original, basic plan describing the steps your staff should take to manage a crisis. The work should be original, written by you for this class. Do not use any direct quotes. Do not copy or paste the work of others into your plan. Interpret ideas, lists, tables, charts and text from your references in your own words.
7. You are not writing a paper or essay. The goal is to write a detailed plan that could be used to train staff in your selected HRT setting about managing one specific crisis, including the steps to follow before/during/after. The plan should include concise, easy to follow written descriptions, lists, bullet points, tables, charts, and graphics. Your work must be in Word or PDF format for submission to Turnitin.
8. Some of the main parts of a Crisis Management Plan that you need to include:
a. Crisis procedures and responses.
b. Roles of managers and employees.
c. Chain of command (or organizational chart for the crisis response team).
d. Communication – alerts, activation, notifications and ongoing communication.
e. Resources – equipment, facilities, other agencies, technology, medical services, water, food, shelter.
f. Managing the media.
g. What to do after the crisis is over – recovery, documentation, revision of the plan, debriefing, counseling.
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