Project Management
Name: _____________________ PMAN 639: PROJECT QUALITY MANAGEMENT MIDTERM EXAM A. Please answer the following True or False questions (each worth 2 points) 1) A product or service that performs best may not provide the highest value. True 2) Work performance data is input to quality control. False 3) A Software organization can reach CMMi level 3 without completing level 2. True ______ False______ 4) Hierarchical cultures have shown to have a positive relationship with managing for quality. True ______ False______ 5) During the managing quality process, the requirements from quality plan are turned into test and evaluation instruments. True ______ False______ 6) Project audit is a tool for quality control. True ______ False______ 7) Cost of prevention and appraisal are often part of the project budget, but the cost of failure usually is not. True ______ False______ 1 8) To assess the quality of a product, one needs to look at the price tag True ______ False______ 9) ISO 9000 is grounded on the ‘conformance to specification definition of quality True ______ False______ 10) Quality metrics are output of managing quality. True ______ False______ B. Please answer the following multiple choice questions (each worth 3 points)): 1. Which of the following is not a Deming’s point A. Constantly improve the system B. Create a quality culture. C. Adopt a new philosophy. D. Institute education and self-improvement E. Break down barriers between departments 2. Deming emphasizes that training should be A. Hands on B. Mandatory C. Available to everyone D. Based on employee performance E. Self-paced 3. The Crosby’s 4 absolutes of Quality do not include —————-A. Quality means conformance to requirements B. The system for assuring quality is inspection C. The performance standard is Zero defect. D. The measurement of quality is the price of nonconformance , 4. The following are tools/techniques in quality planning except —————2 A. Data gathering B. Flowcharting C. Test planning D. Quality metrics E. Cost-benefit analysis 5. The following are tools/techniques in controlling quality except —————A. Data gathering B. Data analysis C. Inspection D. Statistical sampling E. Test planning F. Flow charting 6. Garvin’s dimensions of product quality include the following except —————-1. Features, 2. Serviceability, 3. Aesthetics 4. Sustainability 5. Durability 6. Perceived quality 7. The following are input to controlling quality except —————-A) Quality metrics B) Deliverables C) Project documents D) Work performance data E) None of the above 8. The following are tools/techniques in managing quality except —————A. Data gathering B. Customer needs analysis C. Audits D. Flow charting E. Root Cause Analysis 9. The key requirements to consider for the quality of a product’s life cycle include the following except ——————–: 3 A. Reliability B. Safety C. Delivery D. Serviceability E. Maintainability 10. Baldrige Award has __________ Criteria F. 5 G. 10 H. 30 I. 50 J. None of the above C. Please respond to the following questions. Each question is worth 10 points: 1) As quality engineer you are asked to organize the following cost items into the categories of Quality Cost (Prevention, Appraisal, Internal Failures and External Failures). Items that are not quality cost should be grouped into nonquality cost category. • • • • • • • • • • • • • • • • • • • • • • • Unit testing Design Review Scrap Rework Quality improvement projects Re-inspection Warranty claims Re-testing Downgrading products Revising drawings Processing customer complaints Process capability evaluations Quality improvement team meetings Quality education and training Routine maintenance Code walkthrough Supplier Audit Incoming parts inspection In-process inspection Quality planning Final inspection Customer returns Product recalls 4 • • • • • • • • • • • • • • • • Software update Service level agreement penalties Customer change request New product release Product design User interface design Design to manufacture transfer. Software upgrade System enhancement Software Integration Procurement Process reengineering Site installation Software integration Site survey Product redesign 2. As a member of a project team, you are assigned to create the project quality plan. Please list and describe each step that you will take to create the quality plan. Creating a project quality plan involves several important steps to ensure that the project meets the required quality standards. Following below itemized steps, I will be able to create a comprehensive project quality plan that ensures the successful delivery of high-quality project outcomes. Define Quality Objectives and Criteria: o Start by finding the quality objectives for the project. These objectives should align with the project’s overall goals and requirements. o Define specific quality criteria that will be used to measure the project’s success. These criteria could include accuracy, reliability, performance, usability, etc. Identify Stakeholders’ Quality Expectations: o Consult with key stakeholders, including clients, project sponsors, end-users, and other relevant parties, to understand their expectations regarding project quality. o Document their requirements and expectations, ensuring alignment with the project’s quality objectives. Establish Quality Standards and Processes: 5 o Research industry standards, best practices, and regulatory requirements applicable to the project. o Define the quality standards that the project will adhere to, ensuring compliance with relevant regulations and guidelines. o Develop processes and procedures to achieve and maintain the desired level of quality throughout the project lifecycle. Create a Quality Management Plan: o Develop a comprehensive quality management plan that outlines how quality will be managed and assured throughout the project. o Specify roles and responsibilities for quality management activities, including who is responsible for quality assurance, quality control, and continuous improvement efforts. o Define the processes for identifying, documenting, and addressing quality issues and deviations from the quality standards. Define Quality Metrics and Measurement Techniques: o Determine the key performance indicators (KPIs) and metrics that will be used to measure project quality. o Identify appropriate measurement techniques and tools for collecting data on quality metrics, such as inspections, reviews, testing, surveys, etc. o Establish benchmarks and targets for each quality metric to track progress and identify areas for improvement. Develop Quality Assurance and Control Plans: o Create a quality assurance plan detailing the activities and processes that will be implemented to ensure that project deliverables meet quality standards. o Develop a quality control plan outlining how project outputs will be inspected, verified, and validated to identify and correct defects or deviations from the quality criteria. Implement Quality Assurance and Control Processes: o Execute the quality assurance activities outlined in the plan, such as conducting audits, reviews, and inspections to proactively identify and address quality issues. o Implement quality control processes to monitor and verify the quality of project deliverables throughout their development and implementation. Continuous Monitoring and Improvement: o Continuously monitor project performance against established quality metrics and standards. o Collect feedback from stakeholders and project team members to identify areas for improvement and implement corrective actions as necessary. o Foster a culture of continuous improvement by promoting learning, sharing best practices, and incorporating lessons learned into future projects. Document and Communicate the Quality Plan: 6 o Document the quality plan in a clear and accessible format, ensuring that all stakeholders understand their roles and responsibilities regarding project quality. o Communicate the quality plan to relevant stakeholders, including project team members, clients, and other interested parties, to ensure alignment and transparency regarding quality management processes. Evaluate and Update the Quality Plan as Necessary: o Regularly review the quality plan to assess its effectiveness and identify opportunities for enhancement. o Update the quality plan as necessary to reflect changes in project requirements, stakeholder expectations, or lessons learned from project execution. 3. List what is required for an organization to be certified as Level 3 CMMi 4. Describe Deming’s System of profound knowledge. 5. Your VP has asked you to provide her with a plan to conduct a benchmarking exchange. List and describe all the steps you will take to conduct this benchmarking exchange to completion. 7
Collepals.com Plagiarism Free Papers
Are you looking for custom essay writing service or even dissertation writing services? Just request for our write my paper service, and we'll match you with the best essay writer in your subject! With an exceptional team of professional academic experts in a wide range of subjects, we can guarantee you an unrivaled quality of custom-written papers.
Get ZERO PLAGIARISM, HUMAN WRITTEN ESSAYS
Why Hire Collepals.com writers to do your paper?
Quality- We are experienced and have access to ample research materials.
We write plagiarism Free Content
Confidential- We never share or sell your personal information to third parties.
Support-Chat with us today! We are always waiting to answer all your questions.
