Part One: Continuing Case

Instructions: Read the Continuing Case on Carter Cleaning found on page 117 of your text and then answer the following questions. Be sure to reference the text.
1. What items should be included the store managers job description?
2. How should Jennifer go about collecting the information for standards and procedures, and job description?

Part Two: Write Job Descriptions
Using: http://www.onetonline.org/ you are to write three job descriptions for a business of your choice. You can pick the business and the job like a hotel, retail store, or anything of your choice that you can find info for using O-Net OnLine. Again, be sure you do three jobs with the business of your choice. When you get to O-Net simply type in a job title in the “Occupation Quick Search” box in the upper right corner.

For example, say you choose to use a hotel clerk, you would need full descriptions for the general manager, front desk clerk and one other job such as laundry. For each job you need to include the Job Summery, Tasks, Knowledge, Skills and Abilities. On the last page is an example of these five components for a Hotel Front Desk Worker: (You will notice I have simply copied and pasted the info in from the web site and inserted the titles of each component in bold italics.) Remember, you need to do this for three different jobs within the business of your choice. Do not do anything hotel related as that was an example. The purpose of this activity is for you to get familiar with O-Net. If you were to do this for a real job you would use this site as a resource and then of course modify the information for the particular job at your place of business.

Place parts one and two in the same Word document for drop box submission.

Example Job Description

43-4081.00 – Hotel, Motel, and Resort Desk Clerk

Job Summery
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Tasks

• Greet, register, and assign rooms to guests of hotels or motels.
• Verify customers’ credit, and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests’ accounts, manually or using computers.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.

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